Tag: jr sloan

  • The Rise of Customer Self-service

    The Internet, IVRs and most recently mobile apps have made self-service a more viable option than ever before. Done right, self-service can be a fantastic option for the under 40s crowd that will often pick quicker, remote technologies than the time-consuming effort of real human interaction.

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  • The Disconnect Between Real and Perceived Customer Service

    A recent survey of U.S. IT decision-makers conducted among 227 senior IT professionals by Kelton Research on behalf of Enghouse Interactive reveals that 93% of U.S. companies feel they deliver good or excellent customer service.

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