Tag: lisa loftis

Do You Have the Traits of a CX Leader?

A Deep Dive on a Customer Experience Priority: Customer Understanding

2021 Contributors of the Year: Lisa Loftis

TRUE: Marketers Should Have Seen This Coming

The Perfect Storm Propels Personalization Into Must-Have Status

Getting to the Heart of Data-Driven Experience Optimization

Money and a Mandate Aren't Enough for Great Customer Experience

Now You See Me, Now You Don’t: Navigating the Cookie-less World

Bringing the 'Customer' Back Into Customer Experience

Immersive Experiences: Be There or Be Left Behind

2020 Contributors of the Year: Lisa Loftis

Loyalty Without Trust: A Long Walk Off a Short Pier