Articles
Tag: messenger
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Why Marketers Need a Dedicated Analytics Strategy for Facebook Messenger
While Facebook's main platform is encountering heavy public scrutiny, its Messenger app is emerging as the crown jewel for maintaining engagement.
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Sprout Social Launches Bot Builder for Facebook Messenger
Sprout Social has introduced a new capability into its social media management platform that allows brands to build a customized chatbot for Facebook Messenger. That bot's duty? Serve as a front-line assistant to marketers and customer service professionals, providing information to customers and prospects. Sprout Social, a 7-year-old company
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How Robotic Process Automation Fits in Your Contact Center
Automation has introduced efficiency throughout enterprises for decades now. One example comes from the world of customer service. Contact centers have long embraced automation in the form of Interactive Voice Response (IVR), much to the dismay of their customers.
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Facebook Messenger, Meet Your New Bots
Facebook knows it's a good idea to allow businesses to leverage its Messenger app. Now it's letting bots into the party. At its Facebook Developers Conference at the Fort Mason Center in San Francisco today, the social media giant launched its Messenger Platform (Beta) with bots.
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Voice Calling is Now Part of iPhone Facebook Messenger App
In their most recent update to the Facebook Messenger application for iOS, Facebook has introduced a free calling feature via wi-fi or data connections for US users. It's All About Change The social network has gone through a few changes and updates over the last year.
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Microsoft To Kill Messenger In Favor of Skype's Mobile Capabilities
Everyone knew it was coming, but it still feels like a parting with an old friend as Microsoft emails all its Messenger account users to tell them that the jig is up and that they have until March 15th to move over to Skype.
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Mozilla Firefox Incorporates Facebook Messenger Sidebar
Facebook has partnered with Mozilla Firefox to integrate its messenger tool directly into the web browser’s interface. In the last few months Firefox has been steadily improving its Social API and recently introduced a beta version of Facebook Messenger for Firefox. With improvements to the Social API Firefox has
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Microsoft Announces End of Messenger With a Move to Skype
Questions over the future of a world where Messenger and Skype live side by side and are owned by the same company were finally resolved today. Microsoft has announced that it’s knocking Messenger on the head with Skype. Skype Plans In fairness this is not exactly unexpected.
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Facebook Pages Manager App Makes Community Management Easier
This morning I added the new Facebook Pages Manager app to my iPhone. While it takes up real estate beside my Facebook app and the Facebook Messenger app, it is a valuable addition.
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BlackBerry Messenger 6 Ships With Added Integration
Struggling BlackBerry (news, site ) continues to plug away at the holes in its user base with a new messenger update that aids multitasking.
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Skype To Go: Taking the Internet Out of VoIP
Skype's (news, site) new service helps users make calls from any phone, regardless of type, via a special phone number system. All About the Differentiation With rival services such as Viber, with its HD Voice offering, and Facebook's Messenger service springing up, Skype is having to
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Facebook Messenger to Challenge Skype
Facebook's (news, site) new Messenger App could blow a big hole in existing VoIP services and wreck the market for newcomers. A New Face? Having dominated social media, Facebook has made a fortune helping friends stay in touch, with just enough distance provided by walls and messages
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Alterian Integrates Web Content Management with Email Marketing
Alterian, a leader in providing marketing services and system integrations, is possibly making progress with its recent acquisition of web content management systems vendor Mediasurface. Recently, the company made strides with the integration of Dynamic Messenger with Immediacy and Morello. When we previously covered Alterian's new strategy for success,
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