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Social Media
A Look Back: The Evolution of Social Media in 2013
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Customer Experience
Resolve to Upgrade Your Web Tech for Better Customer Experiences [Infographic]
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Customer Experience
A CXM Retrospective: How the Customer Experience Has Evolved
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Customer Experience
Zendesk Integrates with MailChimp, SurveyMonkey; Extends Customer Support
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Social Business
More Social Reporting Tools Featured in Google Analytics Update
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Customer Experience
Confirmit Launches Updates for Multichannel Engagement
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Social Business
Google Provides Social Reporting to Its Analytics
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Customer Experience
Sentiment Analysis Symposium: An Exploration of Sentiment, Subjectivity and Sense
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Customer Experience
Tools to Deliver Success: Experts Advise
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Customer Experience
One Customer Experience Strategy, Two Platforms #gartnerpcc
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Web CMS
GX Adds Mobile Marketing to Web CMS