Improving the End-to-End Experience
Confirmit Horizons Version 17 offers a wide-ranging set of features, including new mobile and web survey layouts and advanced customization and branding options that can help businesses run successful multichannel feedback programs. Designed to improve the end-to-end experience for those completing feedback surveys, boosting participation in Voice of the Customer (VoC) programs and improving response rates, the new version provides companies with more flexibility to target different groups for feedback and insights.
Other New Features
In addition to enhancement multichannel feedback capabilities, Confirmit Horizons Version 17 also offers users:
- Improved collection and processing of unstructured data using a text analytics suite
- Support for a wider range of web platforms for designing surveys and reporting on feedback
- Extended integration of mobile data into the Confirmit platform, following the acquisition of Techneos
- The ability to view media captured on mobile devices, such as photos and video clips, from within Confirmit's reporting suite
- Enhanced speed and ease-of-use to enable users to create and manage programs more effectively
To help reinforce the magnitude of updates in Confirmit Horizons Version 17, Confirmit is hosting three webinars highlighting how the new features and functionality can drive maximum value and insight from feedback and research programs.