Articles
Tag: voc
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3 Ways AI and Automation Aid Personalization
How is AI and the automation it provides benefiting brands on the front end, specifically with personalization initiatives?
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Know What's a Powerful Business Driver? Customer Success
Are you focused on the customer? On customer success? On customer retention? Does it drive what you do day in and day out?
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Are You Ready for Agile Customer Experience?
Your agile CX program will never succeed without some key program elements in place.
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Top 10 Reasons to Join a Customer Advisory Board
Participating executives can obtain a number of benefits from participating in well-run CAB programs.
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Sorry, There’s No Secret Shortcut for Measuring Customer Experience
Want to know what your customers think? Ask them.
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Are You Listening to Your Customers or Just Tuning Out?
Surveys are a great tool when used appropriately, but other methods are available and it’s crucial to recognize what’s best for the job.
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Can VoC Data Easily Integrate With Customer Data Platforms?
How can you make data from voice of the customer programs and customer data platforms work together?
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8 CMOs Discuss What Voice of the Customer Means to Them
We caught up with a number of CMOs to discuss what voice of the customer means to them.
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Drawing a Line Between VoC, Customer Experience and Customer Analytics
The line between VoC, customer experience and customer insights or analytics seems to be blurring: and that weakens the efficacy of all three.
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Not All Customer Feedback Requires Change
While all feedback does deserve a response, you can’t let every customer whim dictate how your business operates.
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4 Tips to Get More From Voice of the Customer Programs in 2019
Monitoring the voice of the customer is one thing, but how can brands take their voice of the customer campaigns to the next level in 2019?
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6 Things to Know About SAP's $8 Billion Qualtrics Acquisition
Experts share takeaways from the SAP-Qualtrics $8 billion acquisition.
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No, I Don't Want to Take Your Survey
If your survey talk to my needs rather than your needs, I might just respond ....
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Customer Experience is Lip Service Without CDP, VoC
Getting customer-centric and prioritizing the CX in your company isn’t just about shifting your cultural mindset or setting new innovation priorities.
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