Articles
Tag: national retail federation
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Improve First Call Resolutions for a More Profitable Holiday Season
As the year-end holiday season kicks into full gear, customer contact center agents will be tasked to maintain customer experience in the face of increasing demand. According to the National Retail Federation’s 2016 forecast, sales are expected to increase by 3.6 percent to $655.8 billion this year.
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Retail Could Make Better Use of Customer Analytics
The National Retail Federation reported only 47 percent of retailers are using insights from customer analytics to drive operational decisions. And to think ... the retail industry is considered one of the more sophisticated across sectors for analytics use.
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Lives in Limbo: The Challenge of On-Call Work Shifts
It’s been framed as a battle between the bottom line for retailers and quality of life for workers. At issue are so called on-call work shifts, which require employees to call in just hours before their scheduled start times to confirm whether they need to show up.
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Omnichannel Retail Gains Momentum at #nrf15
For the first time ever, the National Retail Federation’s (NRF) Big Show kicked off on a Sunday.
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