Articles
Tag: newvoicemedia
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News to Use: What 451 Research Found About Software Infrastructure
Get our your wallets. Companies will spend more on software defined infrastructure (SDI) this year. 451 Research’s latest “Voice of the Enterprise” survey, released today, indicates 67 percent of enterprises will increase spending on SDI in 2016, resulting in a 14.4 percent increase in overall spend.
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News You Can Use: Investors Get Personal with BloomReach
Investors are taking things personally. Venture capitalists invested $56 million in a Series D funding round into BloomReach, a Mountain, View, Calif.-based cloud personalization platform company. Bain Capital Ventures, Battery Ventures, Lightspeed Ventures, New Enterprise Associates and Salesforce Ventures participated in the funding round.
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New Fashioned Customer Service: Restoring Intimacy
Remember the good old days when you could call your favorite store, took it for granted you could talk with the same person just about every time and didn’t have to explain things multiple times if you had to call more than once to resolve an issue? Welcome back to
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Businesses Lose $41B from Bad Customer Service: Here's What to Do
The US is a nation of "serial switchers" — and that lack of loyalty is costing businesses an estimated $41billion a year, according to research from NewVoiceMedia, a cloud contact center vendor.
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