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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

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Attendees gather in the registration area at Treasure Data’s CDP World conference, standing in line beneath a large “Registration” sign with multilingual “Welcome” banners and the colorful CDP World logo displayed on screens and the floor.
So Long, Treasure Data. Welcome, Treasure AI
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Editorial
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Stop Blaming AI: Why Your Customer Service Experience Feels Broken
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Editorial
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10 Marketing and Corporate Buzzwords That Belong in the Trash
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Professional working at a standing desk, talking on a phone while reviewing performance dashboards and analytics charts on a desktop monitor and tablet.
Why the CMO Job Is Being Rewritten in Real Time — and How to Land on the Right Side
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Salesforce Agentforce Contact Center Review: Strengths, Gaps and How It Compares to Rivals
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Your Marketing Strategy Is Just Boring
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Marketing Org Charts Were Built for Channels. AI Just Made That Obsolete
Close-up of a hand holding a smartphone displaying the Canva AI logo with the tagline “rapid content creation,” set against a blurred background of colorful digital screens.
At Canva Create, the Company Declares Its Design-Tool Era Is Over
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What Mickey Mouse and Taylor Swift Get Right About Customer Experience
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Articles Tagged "Patents"

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Article
Social Business
The Future is Open and Why You Should Care
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Article
Customer Experience
Want This Here 'Used Digital Object'? Amazon Patents That Marketplace
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Article
Customer Experience
Apple vs. Samsung Patent Case Jury Delivers Its Verdict
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Article
Customer Experience
The Day Has Arrived When Kodak Exits Film
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Article
Customer Experience
Apple, Google, Microsoft in Bidding War for Kodak Patents
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Article
Customer Experience
Facebook and Yahoo Settle Patent Dispute, Expand Relationship
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Article
Mobile
China Approves Google's Motorola Mobility Acquisition With a Catch: Android Stays Free
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Article
Social Business
Microsoft, Facebook Announce $550 Million Patent Deal
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Article
Social Media
Yahoo Sues Facebook Over Advertising, Search and Privacy Patents
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Article
Mobile
Nokia/Apple Kiss, Make Up Over Mobile Patent Suit
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Article
Enterprise 2.0
Microsoft, Salesforce Settle, Further Disputes on the Way?
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Article
Enterprise 2.0
Salesforce.com Sues Microsoft, Claims SharePoint Infringes on Patents
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Article
Enterprise 2.0
Salesforce and Microsoft in "Alley" Patent Fight
Feature
Article
Web CMS
The Waiting's Over: Vignette Scores Three New US Patents
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Article
Industry News
Microsoft Seeks Broad RSS-Related Patent
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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