Articles
Tag: phil britt
-
U.S. Government Looks to Improve Poor CX
Poor customer service is a staple of the federal government. Will a revamped CX strategy lead to better results?
Continue reading...
-
Government Updates Focus for Customer Experience Improvements
After acknowledging the issue more than three years ago, the government is still struggling with its customer experience efforts.
Continue reading...
-
Customer Experience Strategies to Annoy or Delight Your Customers
No company goes out of its way to produce miserable customer experiences. And yet, they happen.
Continue reading...
-
Are You Making the Most of Customer Data?
Data collection is in no one’s interest when it’s not meaningfully tied to strategy.
Continue reading...
-
5 Entry-Level Marketing Projects for AI Newbies
What are the best entry level projects to help marketers dip their toes in the artificial intelligence waters? Here are five recommendations.
Continue reading...
-
Want to Improve Your Customer Experience? Find What's Working and Build From There
"The ultimate goal of your CX audit is to give every person who engages with your company ... a way to be seamlessly successful in your new environment."
Continue reading...
-
Are Your Customer Experiences Driving Customer Loyalty?
While companies strive to deliver great customer experience, at times their efforts only drive short-term results.
Continue reading...
-
Key Factors in Developing an Excellent Mobile Insurance App
Like banks, brokerages and others in the financial services industries, insurers have developed mobile apps designed to enhance customer cx.
Continue reading...
-
Does Your Customer Experience Team Reflect Your Customer Base?
As customer bases grow increasingly diverse, it’s essential your customer experience team represents that diversity.
Continue reading...
-
Are All Your Different KPIs at Odds With Your Customer Experience?
Different departments work towards different KPIs, which can negatively impact the customer experience. Alignment is the way forward.
Continue reading...
-
How Marketers Can Break Their Third-Party Data Habit
Marketers offered seven ideas for successfully moving on from third-party data.
Continue reading...
-
How Financial Services Weathered the Switch to the Online World
Face to face interactions were long the mainstay of financial services, but institutions are learning how to adapt to an increasingly online world.
Continue reading...
-
How to Develop Dynamic Customer Experience Practices
CX is a constantly moving target, changing as customer needs, expectations and more evolve. Here are the foundations of a flexible CX practice.
Continue reading...
-
Customers Are Factoring Employee Treatment Into Buying Decisions
“Drivers of choice are increasingly going to be related to other factors outside of what a company is offering,” said Victoria Sakal.
Continue reading...
Displaying 1-14 of 30