Articles
Tag: product design
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UX Pros Design for all Possible Outcomes — Including Bad Actors
Great CX and UX professionals should have the ability to imagine more than the “happy path,” where everything goes right for the customer and the system.
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Customers Can Tell When No Thought Goes Into Product Design
Attention companies: We can tell when you don't have a qualified CX or UX practitioner working there.
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Let's Retire These Common Product Sound Bites
Phrases heard throughout companies of all sizes relating to product and product design that need to go away.
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How Skype’s 2017 Redesign Failed the User
Microsoft is dialing back a 2017 Skype redesign which flopped with users. The reason? It delivered what it thought people wanted, not what they really wanted.
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Why Design Today Hinges on Deleting Experiences and Reading Minds
The more companies look for ways to be invisible, the more they’re standing out.
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