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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

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Old and new sections of the Florida Keys Overseas Railroad bridge stretch across turquoise ocean water on concrete piers under a bright blue sky.
Medallia Report Finds the Customer Experience Gap Is Getting Worse
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The Top Challenges Facing CMOs in 2026
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Modern call center office with agents wearing headsets and working at desktop computers in an open-concept workspace with exposed brick and ductwork.
26 Call Center Statistics Every CX Leader Should Know for 2026
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Customer in a car receiving a takeout bag through a fast-food drive-through window, illustrating a quick service customer experience interaction.
What Is Customer Experience (CX) and Why Does It Matter in 2026?
A black magnifying glass resting on a wooden surface against a soft green background, symbolizing close inspection, visibility and deeper analysis.
Why Modern Digital Experience Platforms Fail Without Observability
A red-and-white metal barrier blocks a narrow paved path leading into a wooded trail, with bare trees and evergreen foliage lining both sides of the road.
How to Govern Creation Sprawl Without Blocking Marketing AI Innovation
Youth football players in red jerseys huddle on a grassy field while a coach holds up a play sheet, with trees lining the background.
How Ethical Are Your Digital Marketing Tactics?
Wooden circular icons representing people arranged around a central wooden disc with a red bullseye target and arrow, connected by thin lines on a yellow background, symbolizing customer signals converging toward strategic focus.
Designing Emotionally Intelligent Customer Data for Composable Intelligence
A hand holds a white card with the silhouette of a human head cut out, while small fragmented pieces appear to break away from the top of the head shape. The background shows a blurred city street with pedestrians walking, symbolizing memory loss or fragmented decision-making amid everyday activity.
Customer Churn Shows Up When Decisions Lose Their Memory
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Articles Tagged "Reports"

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Customer Experience
Digital Clarity Group Warns CEM Vendors to 'Transform or Die'
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Customer Experience
How Service Providers Help Drive Successful Customer Experience Implementations
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Customer Experience
New Oracle Survey Says Customer Service Still Key to Retail
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Social Business
New Altimeter Report Highlights Social Media Risks
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Web Experience
Location Services: Promising But Personal Security Issues Holding Them Up
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Article
Web CMS
Drop Some CMS Knowledge, Win an iPad
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Article
Web CMS
World Tech Leader? U.S. Internet Speed Not in Top 10
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Article
Web CMS
Report: U.S. CMS Market to Explode, Open Source is the Catalyst
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Article
Enterprise CMS
Report: ECM Could Save You Billions
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Enterprise CMS
Understanding SharePoint: It's the Ecosystem, Dummy
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Article
Enterprise 2.0
CMS Watch Offers Insight into Social Software
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Article
Enterprise 2.0
Telligent, Jive Top the List of Community Platforms
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Article
Enterprise CMS
New Report Cautions on Using SharePoint for Public Websites
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Article
Enterprise 2.0
Gilbane Dishes on Social Media in the Enterprise in New Report
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Enterprise 2.0
Report: Wiki in the Enterprise; How to Do it Right
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Article
Enterprise CMS
CMS Watch Report: Vendor Commitment Matters. Here's Why
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Enterprise CMS
ECM Market Hit US$ 1.6B in '06, will Double in 2012
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Industry News
CMS Watch Releases ECM Suites Report
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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