Articles
Tag: retail
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Why Brick-and-Mortar Stores Will Remain Even If Microsoft Doesn't Get It
Microsoft is about to close the majority of its retail outlets. But don't wave goodbye to in-store shopping just yet. Here’s why.
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How Has the Customer Journey Shifted?
Shelter-in-place rules resulted in businesses closing, and others adopting online or hybrid online/curbside pickup ordering, changing the customer journey.
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How Headless Technology Is Changing Ecommerce
The first wave of headless CMS emerged as a way to deliver content to the many, rapidly emerging touchpoints, and now the approach is surging in ecommerce.
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Don't Let Your CX Efforts Go Bust Over the Holidays
Even the strongest customer experience program is put to the test during the holiday season. Here are some tips to prepare.
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How Cashless Retail Changes Analytics Strategy
With the advent of cashless retail, consumers can shop via their smartphones, which can render a website less important in your ecommerce strategy.
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IoT Payment Devices Are Poised to Transform Retail
IoT payment devices are shaking up the retail world. Here's everything you need to know about how we're paying for things, with the Internet of Things.
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Is Omnichannel Retail the Future of Ecommerce?
In the near future, omnichannel retail could be the difference between your organization's ecommerce stagnation and growth.
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What Is Contextual Commerce and Why It Can Be So Hard
Context commerce has been around for a while in theory, but is only now making its way into the consumer mainstream.
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AR and VR Could Be Mainstream Sooner Than You Think
As AR and VR applications go mainstream, Gartner estimates that by next year 100 million consumers will use this tech to shop. But is that realistic?
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When The Customer Is Not Always Right: Do Retail's Customers Expect the Impossible?
Increasingly it seems that customers expect retailers to move heaven and earth for them, but that's not always possible or reasonable.
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Google Ups Its Ecommerce Presence With Shopping Actions
Google Shopping Actions aims to give Amazon some competition — while it shows promise, it still has a ways to go.
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Why Your Customer Experience Needs To Be Proactive
Far too often, customer experiences lag behind modern customer expectations.
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Hidden Tech to Shop, Play and Live Better in 2019
A look at three hidden tech advances that are poised to move into the spotlight in 2019.
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The Customer Experience Metrics Retailers Are Missing
Sales metrics are lagging indicators that just tell retailers how they did in the past — and often too late to prevent CX failures from impacting future sales.
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