Customer ExperienceCMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.FeatureCustomer ExperienceLevi's Misses Mark With AI Models, Elon Musk Calls for Pause on 'Giant' AI, More NewsRead nowBest PracticesContact CenterCall Centers: What You Can Do to Meet Customer ExpectationsRead nowEditorialCustomer ExperienceHelming True Customer-Centric Journey OrchestrationRead nowDigital ExperienceAdobe's $20B Figma Acquisition: UX Design Game-Changer or Antitrust Roadblock?Customer ExperienceWine Pricing Yields Sour Customer Experience GrapesDigital ExperienceMusk, Wozniak and 1,100 Others: 'Pause Giant AI Experiments'Digital MarketingMarketing Reinvention: 4 Big Lessons Learned Over 4 DecadesCustomer ExperienceAI’s Role in Digital and Retail Personalization, Part 3: Synchronicity for Exceptional Customer ExperiencesDigital MarketingWhy Marketing Leaders Need to Harness the Power of AI NowExplore Customer Experience