Articles
Tag: satisfaction
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The Art of Creating Customer Surveys They Will Answer
Effective customer surveys share some common traits: they're clear, concise, focussed and more.
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What Is Customer Satisfaction Score (CSAT)?
Digging into the key concepts of measuring customer satisfaction via a Customer Satisfaction Score.
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Revamp Performance Reviews to Strengthen the Employee Experience
How better performance review methods can level up your organization's employee experiences.
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Why Employee Satisfaction Should be a Top Priority
Data indicates that there is a correlation between employee and customer satisfaction. Is your company doing enough to keep employees engaged and productive?
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Why You Need to Map the Employee Journey
Just as businesses map the customer journey, so too should they map employee journeys to understand pain points.
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2 Characteristics of Effective Leaders: Authenticity and Integrity
You have to find that style that is authentic to you in order to be an effective leader.
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Why Self-Actualized Companies Achieve Higher Employee Satisfaction
A company’s path to self-actualization is through its employees.
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How to Measure Customer Experience Beyond Net Promoter Score
Satisfied customers will drive your business. Your task is to improve your customers’ experience. Here's a look at how to measure it.
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Measure Customer Use of Things, Not Customer Satisfaction With Things
Net Promoter Score may be easy for companies to gather and assess, but it does a poor job of predicting customer retention.
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Find the Gaps in Your User Experiences
As a digital executive, it’s critical that you excel at identifying and addressing gaps that exist in your digital user experience.
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Online Ads Still Annoying Consumers
The latest American Customer Satisfaction Index e-business report shows that advertising is weighing down customer satisfaction.
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Can Customer Surveys Advance What You Learn From Data?
Facebook recently announced a tweak to its News Feed. This is hardly something to get excited about: the social media giant alters its algorithms constantly, impacting everything from the content users ingest to the ubiquitousness of clickbait and the exposure of its Facebook Custom Audience ads.
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Your Best Digital Workers Are Probably Job Hunting
If you want loyalty, get a dog. Odds are you aren't going to get it from your digital media professionals. A new survey from Chicago-based Centro, a media management software company, found 44 percent of employees in the digital media and advertising industry are ready to leave their jobs
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The Whole Bit About the Right Metrics for DX
A few days at an application performance management conference gives Scott some fresh insight about the signals our customers send us.
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