Articles
Tag: seth earley
-
Beware These Common Digital Transformation Pitfalls
Digital transformation should be broad in scope. It requires a change in the vision held by the organization and a good deal of culture change.
Continue reading...
-
Why You Need A Knowledge Scaffolding For Top Digital Experiences
While many organizations attempt to solve knowledge management problems by adding new technologies, the real solution lies in getting back to basics.
Continue reading...
-
AI-Driven Enterprise Search Is Closer Than You Think
One of the biggest challenges of bringing artificial intelligence (AI) into enterprise search is simply getting it in the door. The people building information management solutions have little interest in conversational applications.
Continue reading...
-
What it Takes to Deliver Successful AI-Driven Search
Artificial intelligence (AI) promises to deliver enterprises higher efficiency, increased accuracy and greater utilization of corporate information assets. But these promises can only come true if the AI is built on a solid information architecture.
Continue reading...
-
How AI-Driven Search Could Bring Us Closer to the Intelligent Workplace
Artificial intelligence (AI) isn't a new magic concept. AI has been kicking around for a while now, though many associate the concept with Alan Turing, who introduced what we know as the "Turing Test " in a 1950 paper, "Computing Machinery and Intelligence.
Continue reading...
-
Raise the Bar on Customer Experience with Maturity Models
Gone are the days when a brand could get away with a mobile experience that's a miniaturized version of the desktop website. Gone too are the days when it was acceptable to forget a logged in customer's preferences on an e-commerce site.
Continue reading...
-
How AI Supports Knowledge Workers
Some knowledge workers fear they are next in line to be made obsolete by artificial intelligence (AI).
Continue reading...
-
You Can't Ignore the Unsexy Side of Digital Transformation
When I hear about Digital Transformation initiatives, I think back to when people considered moving paper processes online as “digital transformation.
Continue reading...
-
Want Data Insights? Start With Your Knowledge Architecture
Every CIO has heard the siren call of big data. With it, we’re promised, we will glean new insights from customers, markets and competitors, speed time to market, detect anomalies and security outliers, and provide the foundation for machine learning algorithms which in turn form the precursor of artificial intelligence.
Continue reading...
-
What We Learned at CMSWire's DX Summit
The first CMSWire conference for marketing technology professionals led to some candid discussions about what changes businesses need to make, and not just to their technology.
Continue reading...
-
Brace for the Digitization of Everything [Video]
Seth Earley, co-founder and CEO of Earley Information Science, believes successful digital transformation requires a realistic roadmap. During the inaugural CMSWire DX Summit Nov. 3 and 4 in Chicago, he explained how to use digital transformation and customer journey maturity models, as well as how to match tools with
Continue reading...
-
Seth Earley: Building Your DX Maturity Model #DXS15
CHICAGO — During an intimate and explorative workshop session yesterday at CMSWire's DX Summit here yesterday, Seth Earley, co-founder and CEO of Earley Information Science, demonstrated the basics of a process he and his colleagues use to discover where organizations stand on their respective roads to optimum customer experience —
Continue reading...
-
What Will DX Mean Tomorrow? #DXS15
If all the technologies pertaining to digital experience are in flux, and some of them are on a downward trend, then will a DX strategy for 2015 be applicable to 2020?
Continue reading...
-
How Mature is Your Digital Experience? #DXS15
Quick — think of a modern organization — of any size — without a web presence. Hard to do, no? So when we try to pinpoint where organizations are with digital experience, it’s safe to say they’re all on the path. Digital Experience is the range of tools and processes
Continue reading...
Displaying 1-14 of 22