Articles
Tag: seth godin
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Want to Understand Your Customers? Talk to Seth Godin
Seth Godin writes the most popular marketing blog in the world — and he gets customer experience. As he once noted, "The complaining customer doesn't want a refund. He wants a connection, an apology and some understanding.
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Characteristics of Great Customer Representatives [Infographic]
Within any company there are specialized roles. Engineers and designers are needed to develop and design products. Information technologists implement and manage complex systems. And customer call agents are tasked with answering customer inquiries and solving customer problems.
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Is How You're Working, Working?
There’s a lot of talk these days about organizational culture. There are companies who have eliminated email, while others have banned mobile devices. Some organizations have collaborative workspaces and some companies allow employees to set aside time to work on exploratory projects.
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Portals, Content and Collaboration, Oh My! Next Week's Gartner Summit #gartnerpcc
Next week we’ll be at Gartner’s Portals, Content and Collaboration Summit in Orlando, Florida.
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