Articles
Tag: tech
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Don't Make These Common Self-Service Customer Experience Mistakes
Companies believe self-service has the ability to reduce call center costs and relieve pressure on customer service agents, but it doesn't always go right.
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How to Deliver Good, Better, Best Customer Service
Here is the story of how one utility provided us good, then better, then ultimately the best customer service.
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Understanding the Tech Skills Gap
Officials from some technology companies find it "extremely hard" to find job candidates and existing workforce members with skills.
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How Are Universities Responding to the Tech Skills Gap?
Keep tabs on the changing face of technology, but don't try to keep up with ephemeral trends — how two universities are responding to the "skills gap."
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Examining the Role of Wearables Technology in the Workplace
Companies are starting to deploy wearables in the workplace more often, research has found. Should you make the move?
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Tech Talent Wars: Retain Talent by Doling Out Your Trust
Hiring tech talent is only half the battle, keeping them is key.
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Why Canada Is the New Hotspot for the AI Revolution
A look at Canada's national treasure, the untapped tech labor force leading the AI revolution.
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Don't Let MarTech Vendors Sweep You Off Your Feet: A Guide for the RFP Process
Don't be charmed by a marketing technology vendor's RFP pitch. Before making a commitment, evaluate vendors the way you'd evaluate a prospective spouse.
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Why Tech Salaries Are Flat and What You Can Do About It
With the economy is booming it seems that companies are raking in the bucks, so why are tech workers salaries flat and how you can you increase your worth?
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So You Want to Be a Tech Leader?
A look at the skills leaders need to navigate a continuously shifting tech landscape and make their companies great places to work.
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Workplace Support Options Are Getting Smarter and Better
Service desks and IT support — once relegated to a back-room, phone-based operation — was typically associated with frustration, delays and short-term fixes that didn’t always solve the problem at hand. The results were often a loss in productivity and unacceptable downtime.
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10 Best Companies to Work For in Tech
Hired released it's Global Brand Health report where it outlined the best places to work in data science, software engineering, product management and design. Here's what you need to know.
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7 Ways to Network at a Business Conference
Networking can be tough, especially for those with introverted personalities. Here CMSWire's Dom Nicastro offers some tips on how to network and cultivate business connections at your next conference or event.
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Procurement Tips to Get the CMS You Deserve
Selecting the right technology is a daunting prospect. No one likes going through the procurement process, so people are understandably looking for any advice to help them make their decision. Deane Barker's book "Web Content Management " includes a chapter on acquiring a CMS.
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