Articles
Tag: tech
-
Does Your Business Have a Customer Support Bill of Rights?
Does your business have a customer bill of rights? This simple set of expectations can show customers that you truly care.
Continue reading...
-
Knoetic Gets $18 Million to Give Companies an 'Unfair' People Advantage
The HR tech startup brings together a social network for HR leaders with an analytics engine aimed at helping companies make better workforce decisions.
Continue reading...
-
Is Austin Emerging as the New American Technology Hub?
Continuing our series of the state of U.S. tech hubs, we look at the growing city of Austin and why so many techies are pouring into the state of Texas.
Continue reading...
-
Call Centers vs. Contact Centers: Understanding the Key Differences
What are the differences between a call center and a contact center and why does it matter for customer experience programs?
Continue reading...
-
Global Hiring Platform Remote Raises $150 Million to Fuel Work From Anywhere
The latest funding round pushes the tech startup into unicorn status and shows investor confidence in the future of remote, asynchronous work.
Continue reading...
-
6 Essential Call Center Agent Skills and Traits
Call center usage is growing and the need for skilled workers is growing with it. So what are the important qualities of a good call center agent?
Continue reading...
-
7 Skills and Traits of an Effective Call Center Leader
The call center is a key part of CX. Leadership roles here require a specific skillset. Here we tackle the skills and traits of an effective call center leader.
Continue reading...
-
Salesforce Expands Work.com, Workplace from Facebook Debuts Features & More News
Salesforce takes on HR tech, digital learning pioneer Skillsoft returns to the market and report shows tech workers want flex work. More digital workplace news.
Continue reading...
-
Why Enterprises Are Turning to Contact Centers in the Cloud
More and more enterprises are moving their contact center to the cloud. Here's why.
Continue reading...
-
What Is Predictive Dialing and How Can It Help Call Centers?
Predictive dialing can be an asset for a call center and call center agents. We cover the definitions and key components.
Continue reading...
-
Can Silicon Valley Remain the Top US Tech Center in a Post-COVID World?
How will Silicon Valley fare post COVID-19? Can it still be the center of tech despite the move to remote work?
Continue reading...
-
Google's Newest Fine Turns up the Heat for Big Tech in Europe
Google's recent fine by the French competition authority is just the latest move by regulators to try and keep Big Tech under control.
Continue reading...
-
LinkedIn Debuts LinkedIn Learning Hub, IBM Doubles Down on Ethical AI and More News
LinkedIn introduced its Learning Hub this week, remote hiring startup Deel reached unicorn status and more digital workplace news.
Continue reading...
-
A Look at What's Been Driving Top IT Support Requests During the Pandemic
What has the ticket support call line looked like for IT leaders over the past year and how have IT leaders tackled these requests?
Continue reading...
