The Wire (Page 247)

Stay up to date in the world of customer experience, support, design, marketing, contact centers, and data management with 'The Wire' on CMSWire. We pull together the latest press releases, providing a one-stop hub for professionals seeking to elevate their strategies and stay on the pulse of cutting-edge trends, product releases, acquisitions, funding and more. Whether you're looking to transform customer interactions, optimize marketing campaigns, or make data-driven decisions, 'The Wire' connects you to the information you need.
Press Release
Digital Marketing
Encora Announces the Acquisition of Softelligence, Establishing First European Delivery Capabilities
May 16, 2023
Encora, a global next-gen digital engineering provider, today announced that it has signed a definitive agreement to acquire Softelligence, a Romanian software engineering services provider, to establish Encora's first delivery centers in Europe. Encora's growing global presence enables the company to deliver nearshore services to clients in the Americas, Asia Pacific, Australia and now Europe as well. "Softelligence is expected to greatly expand our global reach and strengthen our ability to provide high-quality, nearshore services for customers across the world," said Anand Birje, CEO, Encora. "We are delighted to welcome Adrian Blidarus and his team, as they will provide critical expertise to enhance our capabilities and further our mission of being the leading global engineering solutions provider." Softelligence offers a comprehensive array of software engineering services and digital solutions for banking, insurance and other industries.
Press Release
Digital Marketing
Clarivate Launches New Artificial Intelligence Tools to Enable Trademark Professionals to Assess Brand Risk From Every Angle
May 16, 2023
Clarivate Plc (NYSE: CLVT), a global leader in connecting people and organizations to intelligence they can trust to transform their world, today announced the launch of the Clarivate Brand Landscape Analyzer and the development of the Clarivate Trademark Watch Analyzer. Together they will enable brand professionals to assess brand risk from every angle as they make trademark intelligence more actionable.
Press Release
Digital Experience
Parablu to Deliver Microsoft Azure-Hosted Cybersecurity and Data Resiliency SaaS Solutions
May 16, 2023
Parablu, a global provider of SaaS-based data protection and management solutions for endpoints, on-premises, and cloud environments, today announced a multi-year agreement with Microsoft that integrates engineering, go-to-market activities, and co-selling of Parablu’s BluVault and the Ransomware Defense Suite Software-as-a-Service (SaaS) offerings. Parablu will leverage Microsoft Cloud infrastructure and services –– Microsoft Azure and Microsoft 365 to deliver scalable, secure, cost-efficient, and cyber-resilient data management and protection solutions.
Press Release
Digital Experience
Zendesk Announces Powerful AI Designed Exclusively for Intelligent CX
May 16, 2023
Today at its flagship global conference, Relate, Zendesk, Inc. introduced Zendesk AI, an intelligence layer that makes personalized, efficient and more empathetic customer experiences (CX) accessible for all companies. The new offering combines decades of Zendesk’s unique data and insights with new AI technologies, including the company’s proprietary models, as well as large language models (LLMs).
Press Release
Digital Experience
Cision Fortifies Its Omni-Channel Intelligence Offering and Renews Twitter Strategic Partnership
May 15, 2023
Cision, an end-to-end consumer and media intelligence and communications platform, creates a complete, omni-channel view of brands and their relationships with key stakeholders. Through thousands of curated partnerships, Cision delivers the most comprehensive media intelligence and media distribution in the communications and marketing ecosystem with unmatched scale at the global, regional and local level.
Press Release
Digital Experience
SAP and Microsoft Collaborate on Joint Generative AI Offerings to Help Customers Address the Talent Gap
May 15, 2023
SAP SE (NYSE: SAP) has announced the next step in its long-standing partnership with Microsoft, using the latest in enterprise-ready generative AI innovation to help solve customers' most fundamental business challenges. The companies will collaborate on integrating SAP® SuccessFactors® solutions with Microsoft 365 Copilot and Copilot in Viva Learning, as well as Microsoft's Azure OpenAI Service to access powerful language models that analyze and generate natural language.
Press Release
Digital Marketing
Global AI Newswire Achieves First AI Newswire Business Milestone
May 15, 2023
Generative AI Solutions Corp. ("GenAI" or the "Company") (CSE: AICO) (‎FSE: 99L.F) (OTC: AICOF) is pleased to announce that Global AI Newswire Inc. ("Global AI Newswire"), of which GenAI holds 70% of the equity interest, has successfully completed beta version testing of its AI newswire service, initially in respect of 50 publicly-traded securities to perform press release analysis using its proprietary AI engine. Global AI Newswire was created with the intention of developing a newswire analysis service for investors that uses AI to perform various functions related to press releases issued by publicly-listed companies (the "Newswire Product").
Press Release
Customer Experience
Ink AI Launches Groundbreaking Ebook Generator Built on ChatGPT, Transforming Ideas Into Full-Length Books
May 15, 2023
The Ebook Generator by Ink AI is a ground-breaking application that uses artificial intelligence (AI) to quickly produce high-quality ebooks. In the digital age, AI-powered writing tools are becoming more and more crucial since they enable users to produce content fast and easily without compromising quality.
Press Release
Digital Experience
RowBotAI Launches Conversational Commerce, a Voice-Centric AI Chatbot Platform for Call Centers
May 15, 2023
RowBotAI, the pioneer in personalized voice-centric AI chatbot solutions for small and medium-sized businesses (SMBs) and enterprise companies, announces the groundbreaking release of its innovative telephony chatbot service for Chat GPT. This cutting-edge technology marks a significant advancement in the field, introducing a new category of disruptive technology known as conversational commerce. “The $400 billion dollar-a-year call center industry has seen little innovation over the past decade,” said Julian Kalb, Director of Marketing. “Up until today, interactive voice response systems have been hybrid combinations of people and cumbersome software.
Press Release
Customer Experience
5G IoT Market Opportunity Analysis 2030: Revolutionizing Connectivity and Accelerating Digital Transformation
May 15, 2023
The rise in mobile data traffic, advancements in wireless technology, and development of massive 5G IoT ecosystem and critical communication services drive the growth of the global 5G IoT market. However, lack of standardization in IoT protocols and the use of 4G LTE technology for IoT hinder the market growth.