The Wire (Page 319)

InfinyOn, a real-time event streaming company, raised a $5M round of seed funding, led by Gradient Ventures and Fly Ventures, with participation from Bessemer Venture Partners, TSVC, and others. Real-time event streaming adoption is gaining momentum as an integral component of delivering exceptional customer experiences and enhanced operations.

Got It AI, Gartner's 2022 Cool Vendor in Conversational AI and Natural Language Technologies, announced today its Autonomous Conversational AI for CX that utilizes generative AI, unlike the previous generation of manually built bots that use only Natural Language Understanding (NLU). At the heart of the platform are AutoFlows, which use generative AI models to create a complete and fluid conversational virtual agent from historical conversation logs.

Smart Communications, a leading technology company focused on helping businesses engage in more meaningful customer conversations and a Premier Guidewire PartnerConnect Solution partner, today announced its platinum sponsorship of Guidewire Connections 2022 which takes place October 23-26, 2022 at the ARIA Resort in Las Vegas, NV. “Our company’s theme at Guidewire Connections this year is Changing the Game Together which highlights the innovation and success our mutual customers achieve when integrating the Smart Communications platform with Guidewire InsuranceSuite,” said Chuck Fazio, Vice President of Global Alliances and Channels of Smart Communications. “The power of this partnership continues to deliver unparalleled customer experience capabilities to insurers who value delivering personalized omnichannel customer conversations at scale.” As part of the company’s presence at this premier insurance event, Smart Communications will lead two joint customer panel sessions including: Accelerating the Time-to-Value of Digital Platforms: Elements of Cloud-Native Success on Monday, October 24 at 1:15pm PST Cloud adoption continues to gain momentum as insurers look for competitive advantages. In addition to benefitting from capabilities provided by newer, cloud-enabled applications, aligning an ecosystem of applications that integrates, scales, and adapts to changing market conditions amplifies the value of adopting cloud solutions like Guidewire and Smart Communications.

Foundry (an IDG, Inc. company), the leading B2B media and martech provider, announced today the launch of the company’s proprietary intent data product, Foundry Intent, marking the company’s first major release since it acquired data and martech companies LeadSift, KickFire, Triblio and Selling Simplified. Built upon Foundry’s existing Neon ABM data infrastructure and its history of strong IT audience and activation, the contact-level intent capability brings together KickFire and LeadSift data capture technologies and machine learning to enhance and expand the company’s knowledge graph across all technology verticals, and offers a more comprehensive view of intent to tech marketers looking to understand and respond to buyers’ individual needs efficiently and at scale.

Newswire, an industry leader in press release distribution and media technology, is helping small and medium-sized businesses increase online visibility at a lower price point by providing its Media Advantage Platform that includes experts, a customized plan, platform setup, production and performance through a cadence of automated press release campaigns designed to increase brand awareness online visibility, marketing inquiries and sales. By utilizing Newswire staff and a platform designed for integrated media and marketing communications, small businesses now have the resources needed to utilize press release distribution to drive sales for less than the cost of a full-time equivalent while simultaneously driving sales to better compete.

ICXEED PTE. LTD. (iCXeed), a full-suite business process innovation company, announced its much-anticipated customer experience management services at its company launch today.

Six months after the launch of StoryFile’s award-winning Conversa SaaS solution platform, we are proud to roll out Conversa 2.0, the next step in the move toward making enterprise AI more human. Conversa, is the first and still only enterprise Conversational AI SaaS solution that provides tools to collect video, to create and train AI interactions, and to be published anywhere on the web.

Tatari, a leading platform for buying and measuring advertising across both linear and streaming TV, announced that its technology platform is now available to agencies. More than 200 direct brands already use the Tatari platform for buying and measuring TV advertising.

Subtext, an award-winning texting platform connecting brands and their audiences, today announced its partnership with Countable, the leading SaaS platform for community management and engagement. Through this partnership, Countable’s platform will offer Subtext’s SMS services to enable communication avenues to underserved digital communities that may not have direct or consistent access to broadband internet.

Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power businesses, today announced that Yulu Bikes, the largest Micro Mobility Vehicles service in India uses Freshworks’ Freshdesk and Freshchat, to unify and automate customer support across multiple digital channels including mobile apps and AI-powered chatbots. India is an evolving market for electric mobility and Yulu enables first and last-mile connectivity that is seamless, shared, and sustainable.