AI in Call Centers(Page 234)

Facebook Mobile Ad Revenue Growing Faster than Expected

Great Customer Experience Needs Engaged Employees: Forrester Looks at How to Get There

Why Social Media Is So Addictive (And Why Marketers Should Care)

Mobile Ecommerce Growing 2x Faster than Traditional Channels

Dynamic Document Vendor Seismic Releases App for Salesforce Content

Silverpop's Smart Content Helps Marketers Bring Personalization to Websites

Forrester Wave Issues First Look at Data Management Platforms for Marketers

Most of Your Customers Aren't That Valuable [Infographic]

Create Customer Connections with a Content Marketing Mix

Facebook Settles Targeted Ads Lawsuit, Required to Pay Plaintiffs

10 Tech CEOs We'd Like to See In Movies

What Successful B2B CMOs Will Do in 2014

Google's New Paid & Organic Report in AdWords Shows Marketers Search Overlaps

SDL Integrates Webtrends Streams with Intelligent Marketing Suite

Nokia's Surface RT Tablet to Crank Up the Power

Feedly Pro Released, Adds Search + Evernote Integration

How SMBs Can Improve Content and Social Media Marketing Strategies

Four Ways to Instantly Join the Mobile Revolution

Got Jobs? Top 15 U.S. Cities for Social Media

The Race for the Next Microsoft CEO

5 Ways to Make Your Content Marketing Campaign More Successful

4 Steps to Executing a Successful Influencer-Driven, Word-Of-Mouth Campaign

How 5 More Web Experience Management Vendors are Dealing with Personalization

TESTED! Personal vs. Business Email Contacts on B2B Websites [Infographic]

Accenture Report: How CMOs and CIOs Can Play Nice Together

Introducing Social Calendar: Your Social Media Assistant

Apple's Champagne Gold iPhone To Start A Bling War?