AI in Call Centers(Page 236)

Aggregate and Consumer Data and Their Place in Video Marketing

Skype Could Crush All Before It With Prime Placement In Windows 8.1

Five Practical Tools to Help You Think Wrong About Mobile

Twitter University: Engineers Head to Class

Today's Publishers: A Look at How Branded + User-Generated Content is Changing Marketing

Facebook to Launch Mobile Payments System

SocialBro Integrates with Salesforce + Nimble for Lead Generation

GoSquared Restructures: Concentrates on Engagement and Growth

Chipotle's Fake Tweets: Social Brilliance or Dud?

Windows Phone App for YouTube, After Several False Starts, Is Now Out

What is Influencer Marketing? Mark Fidelman, CEO at Evolve, Fills Us In

Incorporating the Customer Voice in Content

Oracle Releases WebCenter Sites with Search, Video Updates

Latest Mobile Sales Figures See Microsoft Overtake BlackBerry For No. 3

BroadVision Partners with SugarCRM, Connecting Social Business and CRM Platforms

Facebook Exchange Newsfeed Ads Outperform Sidebar Ads [Infographic]

Facebook Acquires Mobile Technologies' Speech Recognition Software

Forrester/KANA Report: Customer Service Falling Short in Omni-Channel World

Content Marketing for B2B and B2C: More Alike than Unalike

Topsy Launches New Social Data API

IBM, SAP + Adobe Lead in Gartner MQ for Mobile Apps Development

Google Recommends Mobile Websites Load in One Second or Less

Forrester: Businesses Still Struggle with Social Media

Create Salesforce Leads from Business Cards with FullContact App

Business Process Management + Social + Mobile = Recipe for Effective Customer Experience

BlackBerry Looking At Its Company Options, Sale Possible

How Service Providers Help Drive Successful Customer Experience Implementations