AI in Call Centers(Page 248)

Mobile Analytics: Analytics3D for iOS, Modern Web Analytics for Windows 8

Social Media Briefs: Google+ in your Inbox, Tumblr Domain Updates

Analyst Brief: Day One of Tweet Performance Analytics

OpenText Enlarges Newest WEM Solution with Partner Ecosystem

Facebook Now Has Hashtags

New Report: Marketers Don't Understand Customers, Need Better Data Analysis

View Your Tweet Performance for Free Under Twitter's Ad Site

Brandworkz Updates Brand Management Platform to Version 5.1.2

HP Autonomy Gives TeamSite Massive Digital Marketing Makeover #HPDiscover

HP-Autonomy Releases Marketing Cloud For Agile Digital Marketing #HPDiscover

Salesforce Acquires BI Start Up EdgeSpring, Marketing Cloud Expands

The De-Evolution of Tech Learning

Apple Looking Beyond the iPhone with iOS 7 to Cars and Games

Walmart Acquires Predictive Analytics Platform Inkiru to Improve Online Presence

The Three R's of Predictive Analytics

Google Directs Traffic App Waze into the Buy Lane

Google+ Adds Dashboard Tool for Unified Business Activity Monitoring

HP Kicks Off Discover with CXM, Mobile, Printer Joy #HPDiscover

eZ Publish Releases Version 5.1

Provenir's Omni-Channel Listening Platform Solves the Customer Engagement Paradox

OpenText's Latest Web Experience Platform Has an Eye to the Digital Marketer

Apple Unveils iOS 7 and OS X Mavericks at WWDC

Crowdsourcing the Voice of the Customer Through Feedback Management

The 5 Most Common Lead Scoring Mistakes

Facebook Drops Sponsored Stories, Introduces Social Context Ads

Gartner Campaign Management MQ: SAP Challenges, Sitecore, ExactTarget, Adobe Impress

Web Experience: Content is Critical for Web Success