AI in Call Centers(Page 277)

Yahoo Buys Snip.it Social News Sharing Tool

Tealium Announces Tealium DataCloud, a Big Data Feed For Marketers

Spredfast Adds Bazaarvoice to Improve the Voice of the Customer

Twitter Updates Embedded Tweets, WordPress Sites Benefit Greatly

Optify Study Reveals Primary Sources of Traffic for B2B Websites

Neolane Updates Neolane Marketing Analytics to Improve the Consumer-Marketer Conversation

Navigating the 3 C's of Customer Experience - Step 2: Content

BlackBerry Enterprise Service 10 Out Now Ahead of BB10 Launch

High Telco iPhone Sales Could Help Apple's Earnings

Apple Goes A-Courting in China

Infusionsoft Acquires GroSocial to Add Social Marketing to Marketing Automation Platform

Don't Forget! Video & Mobile Collaboration Cut through Sales, Marketing Noise

Report: Libraries Becoming More Digital, But Still Maintain Traditional Services

We Are Data Hoarders, Yesmail Report Finds

How Darwin's Social Funnel Transforms CXM Into Sales

CMSWire's January Customer Life Cycle Tweet Jam: Meet the Panelists #CXMChat

Engaging Customers After Purchase: What is the Value of an Existing Customer? [Infographic]

Firefox OS Brings Smartphone Interactivity to Web Apps, Unveils Developer Phones

Steve Faktor on Finding Fulfillment in the Digital Workplace

This Week: Forrester's Customer Experience Index + The Future of Digital Marketing

Top Three Weekend Reads: Managing the Customer Experience, Death to Internal Email

Paywall Provider MediaPass Helps Online Publishers Go Beyond Advertising

Facebook App of the Week: Auto-posting with Post Planner

Facebook Graph Search - What It Means for Digital Marketers

The Newer Pantheon Reaches Traffic Goal with Its Drupal SaaS Platform

Adobe's Loni Kao Stark on Digital Marketing: Think Super Fans and Destination Spots

Voice Calling is Now Part of iPhone Facebook Messenger App