AI in Call Centers(Page 299)

Joomla 3.0 Goes Enterprise with PostgreSQL & Mobile with Twitter Bootstrap Framework

Google's Field Trip App Acts as your Local Tour Guide

RIM Reports Latest Results, On the Rocky Road to Recovery

Dropbox Button in Facebook Groups: Like?

Alert: What's Coming for Open Source CMS in October 2012

Quark Releases Integrated Publishing Platform

Oracle Report: Buyer Choices Depend on Device, Channels

Is 'Big Data' Marketing's Next Frontier?

Movable Type Unveils Version 5.2: An Improved Rich Text Editor, Cloud Support Top the Updates

How Support.com Turns Data into Actions -- and Results

Analytics: Tap into Data to Build Real Customer Relationships

Samsung Starts at Home with Galaxy Note II Launch

Zeebox Brings Social Media to American TV via Smartphones and Tablets

Adobe Edge Animate Seeks to Unleash the Beauty of the Web

OpenCms 8.5 Released: Adds CMIS Standards, Solr Integration

Book Review: Learn How to Lead With Story

WoodWing Enterprise 8: New Collaboration Tools, Support for Adobe Creative Suite 6

Metaresolver Launches as Intelligent Mobile Ad Solution

CRM: Customer Acquisition is Nice, but Retention is Key to ROI

Hootsuite Conversation: Real-Time Chat for Community Managers

Apple iPhone Sales Up, User Satisfaction Down for iOS 6.0

Discussion Point: From Data to Decisions - Real-Time Analytics Support the Customer Experience

Interview: Brian Clifton on Cutting Through Data Noise and the Future of Analytics

Forrester: Global Processes for a Local Customer Experience

Three Reasons to Fear Content Marketing

Taggstar Helps Improve Your Web Experience With Interactive, Engaging Images

Adobe Rolls Out PhoneGap Build for Cloud-Based Mobile Apps