AI in Call Centers(Page 305)

Shoutlet Integrates with Foursquare for Location-Based Marketing

Samsung Launches Galaxy Note 2, Windows 8 Phone and Smartphone-Camera

Limelight Launches Orchestrate Platform for High-Tech Marketers

Internet Marketing: 5 Ways to Spot an Internet Charlatan

The Three P's of Avoiding Social CRM Failure

How Do Mobile and Social Media Affect Customer Care?

Commun.it Makes the Business Case for Twitter

HootSuite Connects More Social Apps: Videos, Polls, Twitter Analysis

Is SharePoint Integration a Mandatory WCM Requirement?

Journal from an Intranet Voyage: Assembling the Crew

Looks Like the iPad Mini Name Will Stick, But What's the Hole For?

Dropbox Tests Two-Factor Authentication

Drupal Gains Steam at DrupalCon Munich 2012 #Drupalcon

Survey Says More Companies Hide from Social Media for Customer Support

The Social Science of Your Social Business #socialintel2012

Limelight Survey Highlights Challenges of Managing Globalized Web Content

Marketing Automation Provider Act-On Software Launches Partner Exchange

Social Media... or Science Fiction? #socialintel2012

This Week: Failing Your Marketing Data + SharePoint 2013 - The Good, The Ugly

Apple vs. Samsung Patent Case Jury Delivers Its Verdict

Enterprise Drupal Takes Big Step Forward with Four-Way Merger: #DrupalCon

Twitter, Hootsuite Partner up on Ad Campaign

Big Data Gets Nailed

The Day Has Arrived When Kodak Exits Film

Does The Customer Hold All The Cards? #socialintel2012

Users Choose Which Ads to Watch with YouTube TrueView Ads for Mobile Devices

A New Way to Think About Social Media #socialintel2012