AI in Call Centers(Page 307)

Granicus Helps Grow Citizen Participation with New Features

Web Engagement: Social Media is a Trojan Horse

Major U.S. News Sources Continue Drop in Credibility

Use Your Social Networks to Overcome International Marketing Barriers

Putting the Social Media Olympics in Perspective

Rackspace Supports Adobe CQ5 Via Critical Application Services

True or False: The Social Networking Phenomena is Coming Apart at the Seams

Twitter Tightens API Rules: Increases Authentication, Decreases Requests Per Hour

Windows Phone Has a Week of Ups and Downs

Social Buzz: A Real-Time Social Search Engine for Facebook, Google+, Twitter

HootSuite Further Integrates with GetSatisfaction for Community Management

New Study Focuses on How Fortune Global 100 Use Social Media

Getting CEOs to "Like" Social Media

Windows Phone 8 Nokia Devices to be Unveiled 5 September

Developer Friendly FusionLeaf Open Source CMS Goes Live

The Founder of Blogger and Twitter Launches Medium, A New Publishing Landscape

Sitecore Invests in Komfo to Provide Social Media Marketing Tools

Pinterest Evolves for the Mobile User with iPad and Android Versions

Optify Premium Edition Turns Inbound Marketers into Power Marketers

Salesforce Closes Buddy Deal, Adds to Social Media Marketing Platform

Gartner: Samsung Still King of Phone Sales

GageIn Focuses on Easy Information Discovery in Updated Sales Platform

Salesforce Communities Released for Private, Social Connections with Customers and Partners

Zoho Launches Marketing Campaign Management App

Acquia Buys Mollom, Offers Social Content Moderation Platform

Note to the Cord : Apple is Coming, Prepare to be Cut

Qumu Updates Capture Studio, Delivers HD Video Streaming