AI in Call Centers(Page 309)

Remember Microsoft's Metro? It May Be Extinct

A Simple Plan: Why Lenders Need Adaptive Case Management

SDL Offers its SM2 Social Media Listening Platform to SMBs

Apple Ditching YouTube App From iOS 6

Real Story Group Releases Updated Subway Map for Content, Web, Collaboration Vendors

Awareness Launches Customizable Tools for Identifying Prospects Across Social Media

LinkedIn Targets Weak Security Links

Breaking Social, Mobile, Big Data Records at the 2012 Olympic Games

Hearsay Social Connects With Foursquare for Location Based Customer Experience

Will End Users Buy Into the New SharePoint 2013 Interface?

Gartner: Microsoft, Oracle, Salesforce, SAP Dominate Sales Force Automation MQ

Windows Phone 8 Nearly Complete, New Nokia Devices to be Unveiled Soon

Image Recognition Provider Cortica Sees $7 Million in New Funding

Facebook Gives Businesses New Ways to Target Posts

The Psychology of Personalization: Needs, Wants and Influence

Dachis Group Campaign Performance Monitor Gives Real Time Feedback on Social Campaigns

Tweet Trouble at the Olympics

Forrester: Responsive Design Represents Future of Multi-Touchpoint Web Design

Measuring the Pulse of Mobile Content [Infographic]

Mobile Ad Network InMobi Buys Content Distributor Metaflow

Gartner: Enterprises Must Develop Social Media Response Strategy

Windows 8 Finished, on the Road to Launch

Community Management Tames Social Media

Sharepoint: Who, How and Why We're Using It [Infographic]

Oracle CRM On Demand 20 Offers Industry Specific Customer Experience Solutions

Microsoft Makes Big Improvements to Bing Maps Services

Sitefinity 5.1 Includes Support for ASP.NET MVC & Razor