AI in Call Centers(Page 320)

Ready or Not, Apple HDTVs Are Coming To Take the TV Market By Storm

This Week: The Rise (and Failure?) of Responsive Design

Changing Platforms, Common Goal: Reach Your Audience

Just Do It! Crowdsource Your Way to a Catchy Slogan

Facebook vs Google Display Network Online Ad Smackdown: Who Comes Out On Top?

Publish is Not Just a Button

Tweet Jam Recap: Creating Great Mobile Experiences #CXMChat

Yahoo's Axis Cross-Device Browser Looks Slick, Lacks Search Features

Alibaba Buys Back $7.1B Stake from Yahoo!, Opens Up IPO Opportunities & Yahoo! Comeback

Oracle Acquires Vitrue, Adds Social Marketing & Engagement to Platform

Moxie Software Enhances Spaces Products for Regulated Industries

Tweet Jam Today: The Mobile Customer Experience #CXMChat

The Rise of Responsive Design or Why Today's Most Popular Mobile Strategy is Doomed to Failure

5 Future Trends in Tablet App Development

Salesforce Adds Instant Messaging, Screensharing to Chatter

Webinar Redux: Using Analytics and Customer Data to Build Great Customer Experiences

The Calendar Disconnect

Why New-Channel Efforts on Collaboration, Innovation and Social Fail

Facebook Pages Manager App Makes Community Management Easier

Microsoft Selling the Windows 8 Experience

Polygraph Reports Quantify Facebook Data

Tremor Video Simplifies Multi-Channel Video Ad Deployment

Happy Birthday! 7 Ways the Enterprise Uses YouTube

HP Expected to Slash 30,000 Jobs This Week

The Secret to CRM Adoption: Putting the User First

Web Experience: Beautiful Does Not Always Mean Usable

The Facebook IPO: Cheers, Tears and Controversy