AI in Call Centers(Page 323)

Mobile CXM: How to Leverage Mobile Solutions to Meet Customer Experience Expectations

Facebook Acquires Glancee: Now Everywhere You Go, There's Someone You Sort of Know

This Week: IBM Targets Web Experience Management + Mobile Customer Service

Forrester Wave for Interactive Attribution: Google, IBM, Adobe Make the Grade

Is the Work Being Done What Needs to Be Done?

Microsoft Rebrands Small & Medium Business Advertising to Bing

Yahoo Small Business Now With Online Marketing Dashboard

Smartphone or Dumbphone? NICE Mobile Reach Rethinks Customer Experience

IBM Heats Up Smarter Commerce with Tealeaf Purchase

Gartner: Microsoft, Oracle, Salesforce Dominate Customer Service Contact MQ

HELIOS iPad Document Hub Lets Users Own Code, Host Content #drupa

The Future of Publishing: Storytelling & Content Monetization

Internet Broadcasting Aims New Mobile Marketing System at U.S. TV News Websites

Using Web Standards to Create a Great Mobile Experience

Oracle WebCenter Sites Release Simplifies Online Customer Experience

2012 Webby Award Winners: Facebook, Pinterest, Instagram and So On

Gartner: Customer Service Contact Vendors Struggling With Meaning of Social CRM

Why Customer Experience Needs to Balance Quantitative, Qualitative Approaches

Socialbakers Releases Metric to Measure Your Engagement Rate

Influence, Incentives, Investment: Elements of the Consumer Experience on Social Media

Search and Find - A User-Centric Approach to Customer Satisfaction

Sitecore InDesign Plug-in Supports Context-Sensitive Print Materials on the Website

Social Slam 2012 Cuts Through Nonsense, Delivers Social Insights

73% of Consumers Wooed By Superior Customer Experience

Forrester Wave for Social Media Monitoring Led By Radian6, Visible Technologies

The Disconnect Between Real and Perceived Customer Service

Intuit Acquires SaaS Marketing Automation Provider Demandforce