AI in Call Centers(Page 330)

Vitrue Enhances Analytics in its Social Relationship Mgt Platform

Social Analytics Provider Netvibes Acquired by Dassault Systèmes

eMarketer Predicts Online Ad Trends in 2012: Hint - Video is Big

Magazines on Tablets: Woodwing & Adobe Announce More Updates

Microsoft Says the Future of Customer Service is in Your Voice

Yahoo Chairman Jumps Down

Mobile Content Strategy: Is Less Always More?

The 3 Stages of Customer Experience

Make Way for Facebook Mobile Ads

Super Bowl Game Day Results: M&Ms Proved Giant Success

Web Content: Should Links be Underlined?

Why Is Microsoft Hush, Hush on Google's Search Plus Your World?

Yahoo Adds Apps Search: So What?

Adobe's Kevin Cochrane Talks ReOrg, Customer Experience in 2012

What Super Bowl Commercials Can Teach About Integrated Mobile Marketing

Dynamics CRM Goes Mobile, Extends Social Capabilities

Blytheco Adds SugarCRM to Product Offering

SDL's Acquisition of Alterian: Get the Details

RIP: Yahoo Apps

Always At Your Service: SalesForce.com Debuts Desk.com

HootSuite Adds Digg, TrendSpottr, InboxQ Apps

Webcasts Find Greater Distribution with MediaPlatform

Crowd Funding Grows, Commerce Trends Evolve in 2012

Kinect Launches for Windows, Let the Revolution Begin

Life After SOPA: What Comes Next?

Customer Experience: Why Audience Navigation Usually Doesn't Work

A Common Misconception about Customer Experience Management