Amy Fletcher is a senior director with West Monroe Partners and leader of the firm’s Seattle customer experience practice. She has more than 20 years of global management and technology consulting experience across various industries. Amy helps organizations design and implement customer-centric solutions that enhance stakeholder experiences and enable business strategies. To each challenge, she brings an uncommon blend of business consulting and technology expertise that includes customer experience strategy, user experience/interface design, human centered design thinking, digital transformation, product/program management, business process improvement and customer relationship management. Amy is a skilled program leader with a strong track record for guiding cross-functional teams to deliver successful change. Her experience spans an array of initiatives, including designing and introducing customer loyalty programs, developing custom digital platforms for customers and partners, improving business process effectiveness and optimizing digital customer experience.