Amy Fletcher
Amy Fletcher is a senior director with West Monroe Partners and leader of the firm’s Seattle customer experience practice. She has more than 20 years of global management and technology consulting experience across various industries. Amy helps organizations design and implement customer-centric solutions that enhance stakeholder experiences and enable business strategies. To each challenge, she brings an uncommon blend of business consulting and technology expertise that includes customer experience strategy, user experience/interface design, human centered design thinking, digital transformation, product/program management, business process improvement and customer relationship management. Amy is a skilled program leader with a strong track record for guiding cross-functional teams to deliver successful change. Her experience spans an array of initiatives, including designing and introducing customer loyalty programs, developing custom digital platforms for customers and partners, improving business process effectiveness and optimizing digital customer experience.
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Amy's Recent Articles
- How to Reshape Your Marketing for a Time of Constant Change Nov 8, 2021
- Chief Customer Officers: 6 Principles to Reach Maximum Impact Jul 9, 2021
- Optimize Your B2B Sales Process for Success in a Virtual Marketplace Apr 9, 2021
- How to Master the Shift to a Subscription Software Model Dec 11, 2020
- 4 Essentials for Building Loyalty in the Post-Pandemic Banking Market Aug 6, 2020
- How to Engage Customers in Times of Uncertainty Apr 9, 2020