• About Us
  • Editorial Calendar
  • IMPACT Awards
  • CX Decoded Podcast
  • CMSWire Mobile App
  • Press Releases
  • Product Directory
  • Advertise Here
  • Become a Contributor
Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

Editorial
A hand places a red wooden block between two stacks of beige blocks, symbolizing bridging a gap or connecting missing pieces.
Human-Guided AI Is the Future of Customer Experience
Read now
News
Conference banners for Genesys Xperience Nashville 2025 hanging inside the Gaylord Opryland Resort, promoting 'The Next Level of Experience' with colorful graphics.
Genesys Turns Up the Volume on Agentic AI in Music City
Read now
Sponsored Article
Customer handing over US dollar bills at a bank counter, illustrating financial transactions and customer experience in retail banking.
Mainframe Modernization Without the Mayhem: How One Global Bank Cut Costs by 90% with Ververica
Read now
A smartphone displays the RingCentral logo in front of a blurred computer screen showing RingCentral’s AI assistant webpage.
RingCentral Acquires CommunityWFM for AI Workforce Management
Peyton Manning statue in front of Lucas Oil Stadium in Indianapolis.
What the ManningCast Teaches Us About Conversational CX
Cracker Barrel Old Country Store logo on the website homepage.
Cracker Barrel’s Logo Backlash: What Marketers Can Learn From a Rebranding Gone Wrong
Business professional analyzing operational reporting dashboard with charts and graphs on a desktop computer, highlighting digital experience analytics and AI-driven insights.
Digital Experience Analytics Meets AI: Rethinking Operational Reporting
A busy shopping mall with multiple levels crowded with shoppers walking, browsing stores, and dining in a food court.
Customer Retention > Customer Acquisition. Period.
A vineyard on Old Mission Peninsula in northern Michigan with rows of grapevines in the foreground, colorful autumn foliage on rolling hills in the middle ground, and the blue waters of Grand Traverse Bay in the background.
Customer Trust Is the Currency of CX — Why Broken Promises Leave Scars
WebinarsResearchIMPACT AwardsEvents CalendarPodcastsEditorial CalendarAdvertising

Latest Articles by Chris Knight(Page 20)

Feature
Article
Social Media
Google Resorts to Advertising its Social Network
Feature
Article
Customer Experience
Windows 8 Will Unify Cloud and Kinect with PC
Feature
Article
Mobile
Black Friday, Cyber Monday: Rise of the Tablet
Feature
Article
Mobile
Black Friday Smartphone, Tablet Bargains: Mad, Sublime or Desperate?
Feature
Article
Mobile
iOS vs. Android is Over. What Next?
Feature
Article
Mobile
Amazon to Follow the Kindle Fire With A Smartphone?
Feature
Article
Mobile
The Google Gmail App is Back on the iPhone, Finally
Feature
Article
Mobile
Nokia Mentions Windows 8 Tablets for Summer 2012
Feature
Article
Mobile
Amazon Kindle Fire Launches to Fair Reviews, Much Content
Feature
Article
Customer Experience
Is Silverlight the Next Victim of HTML5?
Feature
Article
Customer Experience
Adobe Dumping Flash From Mobile?
Feature
Article
Enterprise 2.0
Take a Tour of the New HP Cloud Services Project
Feature
Article
Social Business
Google+ Gets New YouTube, Chrome Features
Feature
Article
Mobile
iOS 5.0.1 Update to Quickly Fix iPhone 4S Battery Issues
Feature
Article
Mobile
Can HP's Slate 2 Succeed Ahead of Windows 8?
Feature
Article
Customer Experience
Google Responds Over Rapid Removal of iPhone Gmail App
Feature
Article
Social Business
Google Opens Up New Gmail Experience for All
Feature
Article
Mobile
Google's Gmail App Finally Coming to iPhone
  • 19
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 19
  • 16
  • 17
  • 18
  • 19
  • 20
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

Explore CMSWIRE
CX Decoded PodcastCMSWire IMPACT AwardsCustomer Experience ResearchPurchase ReportsCMSWire Editorial CalendarState of Customer Experience ReportState of the CMO ReportBecome a CMSWire ContributorThe Wire (Press Releases)CMSWire Advertising & Sponsorship
Popular Articles
Types of Social Media Influencers: Mega, Macro, Micro and Nano Your New Digital Experience Design Gurus: The U.S. Government (What?)Cracker Barrel’s Logo Backlash: What Marketers Can Learn From a Rebranding Gone WrongWe’ve Lost Preview Text for Email. Are Subject Lines Next?15 Marketing Certifications That Can Help You Earn a Better SalaryWill Google's Antitrust Search Ruling Impact Marketing SEO Strategies?
Editorial Channels
AI in Customer ExperienceCustomer Data ManagementCustomer Experience PracticesContact CentersDigital Experience LeadershipDigital Experience StacksEcommerceHyper-PersonalizationMarketing AutomationVoice of the Customer
Join the Community

Not yet a CMSWire member? We serve over 5 million of the world's top customer experience practitioners. Join us today — unlock member benefits and accelerate your career, all for free.

fa-brands fa-linkedinfa-brands fa-blueskyfa-brands fa-x-twitterfa-brands fa-facebook
Get the CMSWire Mobile App
Download App Store
Download google play
Published by Simpler Media Group, Inc.
Explore our Family of Brands
CMSWire Logo Square
Reworked Logo Square
VKTR Logo Square
Privacy|
Terms|
Contact|
Sitemap|
Advertising
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

Join the Community
fa-brands fa-linkedinfa-brands fa-blueskyfa-brands fa-x-twitterfa-brands fa-facebook
Get the CMSWire Mobile App
Download App Store
Download google play
Privacy|
Terms|
Contact|
Sitemap|
Advertising