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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

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The Top Challenges Facing CMOs in 2026
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26 Call Center Statistics Every CX Leader Should Know for 2026
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What Is Customer Experience (CX) and Why Does It Matter in 2026?
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Why Modern Digital Experience Platforms Fail Without Observability
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How to Govern Creation Sprawl Without Blocking Marketing AI Innovation
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How Ethical Are Your Digital Marketing Tactics?
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Designing Emotionally Intelligent Customer Data for Composable Intelligence
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Customer Churn Shows Up When Decisions Lose Their Memory
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Kontent.ai Launches Accessible CMS Admin Interface
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Latest Articles by Chris Knight(Page 20)

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Article
Social Media
Google Resorts to Advertising its Social Network
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Customer Experience
Windows 8 Will Unify Cloud and Kinect with PC
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Mobile
Black Friday, Cyber Monday: Rise of the Tablet
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Mobile
Black Friday Smartphone, Tablet Bargains: Mad, Sublime or Desperate?
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Mobile
iOS vs. Android is Over. What Next?
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Mobile
Amazon to Follow the Kindle Fire With A Smartphone?
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Mobile
The Google Gmail App is Back on the iPhone, Finally
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Mobile
Nokia Mentions Windows 8 Tablets for Summer 2012
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Article
Mobile
Amazon Kindle Fire Launches to Fair Reviews, Much Content
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Article
Customer Experience
Is Silverlight the Next Victim of HTML5?
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Article
Customer Experience
Adobe Dumping Flash From Mobile?
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Article
Enterprise 2.0
Take a Tour of the New HP Cloud Services Project
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Article
Social Business
Google+ Gets New YouTube, Chrome Features
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Article
Mobile
iOS 5.0.1 Update to Quickly Fix iPhone 4S Battery Issues
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Article
Mobile
Can HP's Slate 2 Succeed Ahead of Windows 8?
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Article
Customer Experience
Google Responds Over Rapid Removal of iPhone Gmail App
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Social Business
Google Opens Up New Gmail Experience for All
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Article
Mobile
Google's Gmail App Finally Coming to iPhone
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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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