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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

Editorial
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7 AI Competencies Marketers Must Master in 2026
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Editorial
A muddy off-road vehicle stuck in deep mud as a person wearing a helmet and muddy clothes pushes against the front wheel, struggling to free it from a waterlogged trail.
A Practical CX Leader’s Guide to Breaking AI Paralysis
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Editorial
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What Contact Center Operations Reveal About Your Customer Experience
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The AI Content Reset: What B2B Marketers Must Stop and Start in 2026
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10 Marketing Leaders on What Stays, What Goes and What Scales in 2026
A large Nasdaq digital billboard in Times Square congratulates Parloa on its $120 million Series C funding round and $1 billion valuation, surrounded by other illuminated advertisements and high-rise buildings.
Parloa Raises $350M for Enterprise Customer Experience
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Why Most CMOs Fail Long Before the Exit Interview
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Framer Expands On-Page Editing With Drag-and-Drop Localization
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Fully Charged: How Duracell Transformed Its Digital Presence with Webflow and Edgar Allan
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Latest Articles by Chris Knight(Page 20)

Feature
Article
Social Media
Google Resorts to Advertising its Social Network
Feature
Article
Customer Experience
Windows 8 Will Unify Cloud and Kinect with PC
Feature
Article
Mobile
Black Friday, Cyber Monday: Rise of the Tablet
Feature
Article
Mobile
Black Friday Smartphone, Tablet Bargains: Mad, Sublime or Desperate?
Feature
Article
Mobile
iOS vs. Android is Over. What Next?
Feature
Article
Mobile
Amazon to Follow the Kindle Fire With A Smartphone?
Feature
Article
Mobile
The Google Gmail App is Back on the iPhone, Finally
Feature
Article
Mobile
Nokia Mentions Windows 8 Tablets for Summer 2012
Feature
Article
Mobile
Amazon Kindle Fire Launches to Fair Reviews, Much Content
Feature
Article
Customer Experience
Is Silverlight the Next Victim of HTML5?
Feature
Article
Customer Experience
Adobe Dumping Flash From Mobile?
Feature
Article
Enterprise 2.0
Take a Tour of the New HP Cloud Services Project
Feature
Article
Social Business
Google+ Gets New YouTube, Chrome Features
Feature
Article
Mobile
iOS 5.0.1 Update to Quickly Fix iPhone 4S Battery Issues
Feature
Article
Mobile
Can HP's Slate 2 Succeed Ahead of Windows 8?
Feature
Article
Customer Experience
Google Responds Over Rapid Removal of iPhone Gmail App
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Article
Social Business
Google Opens Up New Gmail Experience for All
Feature
Article
Mobile
Google's Gmail App Finally Coming to iPhone
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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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