Josh Brown

Josh Brown
CONTRIBUTING AUTHOR

New York City

COVERS

Digital Experience, Customer Experience

CONNECT

Josh Brown is content and community manager at Fieldboom, a provider of online forms and surveys. Before Fieldboom, he was the SEO manager at Soldsie, a software solution that allows businesses to sell through social media. He says his experience with Soldsie and the multiple businesses that use their solution has given me a lot of insight into the customer journey from providing a terrific customer service experience to automation while keeping a personal touch to the necessity to focus more on customer retention techniques. He has a bachelor's degree in applied science from Columbia University.

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