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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

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Editorial
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Why the CMO Job Is Being Rewritten in Real Time — and How to Land on the Right Side
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Feature
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Salesforce Agentforce Contact Center Review: Strengths, Gaps and How It Compares to Rivals
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Editorial
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Your Marketing Strategy Is Just Boring
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Marketing Org Charts Were Built for Channels. AI Just Made That Obsolete
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At Canva Create, the Company Declares Its Design-Tool Era Is Over
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What Mickey Mouse and Taylor Swift Get Right About Customer Experience
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The Chief Customer Officer Isn’t Just a Voice of the Customer Anymore
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Reddit's Rise in AI Citations: What Marketers Must Know About AEO Strategy
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The Experience Orchestrator: Where Enterprise Architecture Meets AI Driven CX
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Latest Articles by Mimi Dionne(Page 3)

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Web Experience
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Enterprise Collaboration
The Record Stays in Place: SharePoint 2010 Records Management Governance Plans
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Enterprise 2.0
Interview: Luis Suarez Wants You To Engage Outside Your Inbox
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Knowledge Management
Interview: Bill Kaplan on Knowledge Loss and Employee Turnover
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Information Management
Interview: Susan Hanley on SharePoint and Knowledge Management
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Enterprise CMS
#saa10: Archival Preservation Environment Isn't Just a Bit of Storage
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Enterprise CMS
E-Discovery and Records Professionals: Overcoming the Digital Tsunami #saa10
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Enterprise CMS
#saa10: The Cloud - Opportunity or Risk for Records Managers?
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Enterprise CMS
#saa10: Is Structured Data Essential for Effective Archival and Discovery?
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Enterprise CMS
Interview: Samantha Lofton and the Records Implications of Cloud Computing
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Enterprise 2.0
Interview: Susan Scrupski and Her New Socio-Collaborative Virtual Network Part 2
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Enterprise 2.0
Interview: Susan Scrupski and Her New Socio-Collaborative Virtual Network Part 1
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Enterprise CMS
Lessons in Corporate Agility: A Records and Information Manager's Quiet Leadership
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Enterprise CMS
Embrace the Fundamentals: Destroy Your Records Regularly
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Social Media
#defrag 2009: Open Sets, Group Think on Social Media
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Enterprise 2.0
#defrag 2009: Exchanging Ideas to Increase Productivity
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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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