Dr. Paul Warner has a dual doctorate in both Clinical and Industrial-Organizational Psychology, is a noted author and the Vice President – Customer and Employee Experience Strategy at InMoment. Dr. Warner is a trusted advisor to some of the world’s most admired companies, and has coached hundreds of executives and businesses to transform the way they do business. He is passionate about creating cultures where employees and customers can share in a positive experience, and create loyalty and advocacy. Before joining InMoment, he was Vice President of Employee Engagement and Experience at DecisionWise where he co-authored the book, Magic: The Five Keys to Unlock the Power of Employee Engagement.
How to Measure Employee Experience — and Improve Customer Experience, Too
From Surveys to Transformation: Take Your Customer Experience to the Next Level
Want to Hear the Voice of Customers? Listen to Your Employees