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Customer Experience

CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.

Editorial

Customer Experience

Brand Advocacy: The Strategic Importance of Customer Marketing

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Feature

Customer Experience

What Is Design Thinking for CX?

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Feature

Contact Center

Contact Center Technology and Strategies to Keep Customers Cool

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Customer Experience

Levi's Misses Mark With AI Models, Elon Musk Calls for Pause on 'Giant' AI, More News

Contact Center

Call Centers: What You Can Do to Meet Customer Expectations

Customer Experience

Helming True Customer-Centric Journey Orchestration

Digital Experience

Adobe's $20B Figma Acquisition: UX Design Game-Changer or Antitrust Roadblock?

Customer Experience

Wine Pricing Yields Sour Customer Experience Grapes

Digital Experience

Musk, Wozniak and 1,100 Others: 'Pause Giant AI Experiments'

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Peggy Chen

Contributing Author
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Reporting from
San Francisco
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Digital Marketing, Customer Experience
Connect
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As CMO at SDL, Peggy is responsible for driving global go-to-market strategy for SDL’s Global Content Technology portfolio of solutions.

Peggy’s Recent Tweets

Peggy’s Recent Articles

Editorial
Article
Digital Marketing
If You Want Your Customer's Data, You Better Provide Valuable Content
Editorial
Article
Digital Experience
Mobile, AI and IoT: Old Buzzwords Are New Again in 2018
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Article
Digital Experience
Fuel Global Customer Experiences with Automation and Machine Learning
Editorial
Article
Customer Experience
Global Customer Experience Requires a Local Touch
Editorial
Article
Marketing Automation
Does Your Marketing Automation Serve Up Sawdust or Steak?
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Customer Experience
Online, Offline - Who Cares? Present One Brand Experience

About CMSWire

For nearly two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

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Today the CMSWire community consists of over 5 million influential customer experience, digital experience and customer service leaders, the majority of whom are based in North America and employed by medium to large organizations. Our sister community, Reworked gathers the world's leading employee experience and digital workplace professionals.

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About CMSWire

For nearly two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

.

Today the CMSWire community consists of over 5 million influential customer experience, digital experience and customer service leaders, the majority of whom are based in North America and employed by medium to large organizations. Our sister community, Reworked gathers the world's leading employee experience and digital workplace professionals.

Join the Community

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