Latest Articles by Sheryl Hodge

The Best Customer Experience (CX) Conferences in 2026

Contentful Expands ANZ Presence With Local Subsidiary and Leadership Appointment

Kaltura Acquires PathFactory for $22M

8x8 Engage Launches Globally for Frontline Teams

Scala Exits Stealth With $8.5M for Contact Center Intelligence

Beehiiv Launches AI Media Library & Getty Images Integration

Webflow Adds Claude Connector for AI-Driven Site Management

NiCE to Acquire Cognigy for $955M to Advance AI-Powered CX Solutions

Contentstack Adds Orchestration, Real-Time Analytics to Headless CMS

Storyblok Headless CMS Adds Figma, GitHub Integrations to Improve Digital Ops Agility

HCLSoftware Unveils AI-First Unica+ Platform for Marketers