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Customer Experience

CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.

News

Digital Experience

Adobe Unveils Generative AI Tech and Major Partnerships at 2023 Summit

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Podcast

Customer Experience

Real-Life Customer Experience Fails — and Lessons Learned

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Editorial

Digital Experience

E-Waste: How Throwaway Economies Feed a Toxic Cycle

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Leadership

A Communication Master Class: Boosting CIOs' Leadership Excellence

Digital Experience

Google Releases March 2023 Core Algorithm Update: What to Do Now

Customer Experience

Silicon Valley Bank Collapse: Unraveling the Impact on CX and Startup Ecosystem

Customer Experience

Top Customer Experience Metrics That Impact Internal Operations

Customer Experience

ICYMI: Microsoft's AI Layoffs, CX Chatbot Interactions, Modern Data Platforms, and More

Digital Experience

Marketers Brace for Impact as Potential US TikTok Ban Looms

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Stacey Harnish-Zinck

Author
Stacey Harnish-Zinck avatar
Reporting from
Hubbards, Nova Scotia
Covers
Customer Experience, Content Management, Information Management
Stacey graduated with a Bachelor of Arts from Mount Saint Vincent University in 2008. She then completed a Bachelor of Education at the University of Maine in 2010. 

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About CMSWire

For nearly two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

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Today the CMSWire community consists of over 5 million influential customer experience, digital experience and customer service leaders, the majority of whom are based in North America and employed by medium to large organizations. Our sister community, Reworked gathers the world's leading employee experience and digital workplace professionals.

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About CMSWire

For nearly two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

.

Today the CMSWire community consists of over 5 million influential customer experience, digital experience and customer service leaders, the majority of whom are based in North America and employed by medium to large organizations. Our sister community, Reworked gathers the world's leading employee experience and digital workplace professionals.

Join the Community

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