CMSWire Tweet Jam: From Pull to Push Web #CXMChat

3 minute read
Stacey Harnish-Zinck avatar

A shift is in the works — a change in how people receive and interact with content online. The search-only style of content discovery has been flipped on its head to a dynamic push delivery. Clearly, this shift will change the digital experience, but how? And do customers really want a "show me" web? Find out at today's Tweet Jam. 

The Jam kicks off at 10 am PDT / 1 pm EDT / 1700 GMT. As always, the broader CMSWire community is welcome to take part. Join in by using the #cxmchat hashtag, logging in to our chatroom or through Cover it Live, found below.

The Participants

On board to keep the conversation going, will be:

Learning Opportunities

  • Bard Farstad, Co-Founder and Director of Product Innovation at eZ Publishing — @bardfarstad
  • Michael Snow, Principal Product Marketing Manager for HP TeamSite — @DAMSnowman
  • John Kottcamp, Chief Marketing Technologist at Tahzoo — @jkottcamp
  • John Zimmerer, Director of Marketing at Top Down Systems — @johnzimmerer
  • Melissa Webster, Program VP, Content & Digital Media Technologies at IDC — @mwebster_idc
  • Peggy Chen, Senior Director of Product Marketing at SDL — @pbc88
  • Ryan Lunka, Digital Marketing Director at nChannel — @rlunka
  • Tjeerd Brenninkmeijer, CMO and Co-founder at Hippo — @tbrenninkmeijer
  • Tony White, Founder and CEO at Ars Logica — @arslogica

The Questions

The following questions will guide our discussion:

  1. What do we mean when we say the push vs. the pull web? 
  2. What changes are forcing the move towards a push web? 
  3. What is the center of intelligence in a push web? And what role does a WCM play? 
  4. How does the push web benefit consumers? Brands? 
  5. Delivering relevant content to consumers implies a level of understanding of consumers across channels — do most businesses have that knowledge? 
  6. What privacy considerations do a push strategy raise that a pull strategy doesn't?
Live Blog CMSWire Tweet Jam: From a Pull to Push Web

Participation Guidelines

A few things to keep in mind:

  • Introduce yourself with your first #cxmchat tweet. Include your name, job title and organization you work for
  • Answer question one with A1, question two with A2, etc. — and be sure to include the #cxmchat hashtag. For example, "@bigbird A4 Push allows brands to deliver personalized relevant content directly to an individual customer #cxmchat"
  • Please don't pitch products or services — stay knowledge focused
  • Keep the discussion professional, but informal
  • Remember that this is a public chat — be thoughtful

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