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Customer Experience

CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.

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Customer Experience

Combining Self-Service, Chat and Phone Support: A Winning Strategy for Customer Service

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Customer Experience

Customer Data, Analytics Top Priorities for Customer Service Leaders

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Digital Marketing

5 Ways to Make Your Marketing Emails More Personal — Without Personalization

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Customer Experience

CMSWire Contributor Q&A With Kellie Capote: Making CX Less 'Squishy'

Customer Experience

From Appetizers to Airplanes: How My Experiences Shaped CX Design Strategies

Customer Experience

23 Minutes, 4 Seconds, 1 Canceled Subscription, 1 Poor Customer Experience

Digital Marketing

Signed up for 100 Marketing Emails. Here's What I Learned

Customer Experience

What Can Southwest Airlines Do to Restore Customer Trust?

Customer Experience

Buyers Hate B2B Content. Here's How to Fix It.

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About CMSWire

For nearly two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

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Today the CMSWire community consists of over 5 million influential customer experience, digital experience and customer service leaders, the majority of whom are based in North America and employed by medium to large organizations. Our sister community, Reworked gathers the world's leading employee experience and digital workplace professionals.

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About CMSWire

For nearly two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

.

Today the CMSWire community consists of over 5 million influential customer experience, digital experience and customer service leaders, the majority of whom are based in North America and employed by medium to large organizations. Our sister community, Reworked gathers the world's leading employee experience and digital workplace professionals.

Join the Community

Get the CMSWire Mobile App

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