Feature
Customer Experience Management (CXM) is top of mind for many organizations trying to understand how to best reach customers and prospects. Some may be looking at mobile solutions to support better customer service. Others are looking at how web standards can help the mobile experience.
IBM's view? It's a balancing act with a number of moving parts that you need to carefully orchestrate. Mobile, social, context, analytics -- all play a critical role.
Stay with us this month as we dive deeper into the Mobile Customer Experience, including our upcoming #CXMChat Tweet Jam on May 23rd.
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Featured Events (all events | post your event)
- May 08 -- Web Experience Management Lunch Seminar in San Francisco
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- May 17 -- Web Experience Management Lunch Seminar in Boston
- Jun 18 -- Enterprise 2.0 Summit Boston
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