Articles
Tag: customer service
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Controlling Contact Center Costs the Right Way
Cost-control efforts in the contact center needn't entail across the board cuts, mandated call times or forcing unwilling customers into automated systems.
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Where Voice Experiences Fit in Customer Service
Companies looking to provide better CX are turning to voice solutions to offer quicker and better service customers call a contact center.
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Resolutions That Last all Year — for You and Your Customer Service Department
It can be easy to lose steam on resolutions. Unfortunately, customer expectations don’t lose steam, which means your CX needs to be exceptional all year long.
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Rise to the Challenge of Holiday Travel – Deliver Stellar Customer Experience
Three things businesses need to do to deliver outstanding customer care over the holidays that drive sales and loyalty in the future.
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Dark Side of Customer Obsession
The cost of our customer conveniences is increasingly being borne by millions of low-paid, stressed-out workers.
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How to Take Your Chatbots to the Next Level
For brands to offer the kind of on-demand, self-service experience customers expect, AI-powered chatbots will be an important part of the CX mix.
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Calculating Customer Value Delivered
Forrester has proposed a simple formula to help enterprises calculate how much value they deliver to customers. A recent shopping experience put it to the test.
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Serving Customers on Their Terms: The Benefits of Messaging
Given the popularity of messaging in their daily lives, it's only natural that people want to interact with companies in the same way.
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Have a Bad Customer Experience Reputation? Own It (and Other Advice)
Having a bad reputation for customer experience is a big — but not insurmountable — challenge. Here's how you can work past it.
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Rewriting the Language of Customer Engagement
How brands talk about their customers can trickle down to how they treat them.
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3 Customer Experience Strategies to Win Over Consumers Today and Tomorrow
Customer experience requires identifying what customers expect today, but also anticipating what they'll need in 10 years and evolving your roadmap accordingly.
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There’s No Business Without Customer Success Business
Customer success needs to be part of a company's DNA. Without properly serving customers, value proposition makes no sense.
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What to Do When Budget Cuts Hit Your Customer Experience Program
Some strategies to deal with budget constraints in your customer experience program.
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Customer Experience Isn’t About Fixing Discomfort, It’s About Preventing It
Thinking about the customer experience has to be woven into everything a company and its employees do, irrespective of their job-title or function.
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