Articles Tagged "Customer Service"

Microsoft Launches Service Agent in 365 Copilot

What's Up With Salesforce's Acquisition Spree?

Genesys Acquires Pinkfish to Bring 25,000 MCP Tool Integrations to Contact Center AI

Salesforce Debuts Help Agent With Pay-Per-Resolution AI

What Comes After AI? Leaders Say the Hard Part Is Just Beginning

When AI in Customer Service Falls Short, Empathy Picks Up the Tab

Customer Contact Week 2026: Capturing the AI Announcements in Contact Center Technology

Verint Launches 3 Agentic AI Tools for Contact Centers

RingCentral Adds Agentic AI to RingCX Platform

Five9 Debuts Agentic Voice AI Agents for Contact Centers

When Customers Don't Search: How AI Is Compressing the B2B Buying Journey

The AI Permission Map Every CX Leader Needs Before Scaling Support

Zoom Expands Virtual Agent With Architect & Performance Suite

Dialpad Brings Conversation Intelligence to Gemini Enterprise

Konecta Debuts Kolibri to End AI Pilot Purgatory

TELUS Digital Joins Cresta to Scale Customer Experience AI

Value Stream Delivery: Rewiring Your Organization Around the Customer

The Automation Era Is Over. Agent Empowerment Is What Comes Next.

NiCE World 2026: The Platform Vision Meets the CX Practitioners

NiCE Launches Dedicated AI Innovation Lab to Push Agentic CX to Enterprise Scale

4 Contact Center Problems That Are Costing You Customers

AI Will Eliminate Nearly Half of All Customer Service Jobs by 2030

What Saves Money on Every Interaction but Costs You the Customer?

We're Getting CX All Wrong. Even the Name Doesn't Fit.

Kustomer Architect Aims to Replace CX Deflection Metrics With Business Outcomes

Empathy at Scale: How Human-Centered AI Turns CX Into a Growth Engine

2 Dashboards, 1 Confused Customer: The Real Cost of CX-AI Separation