Articles
Tag: customer service
-
Drowning in Data: Is Your Data Strategy Helping or Hurting Your Brand?
Not all data is valuable or actionable and discerning which is which can be hard. Learn to craft a successful data strategy that can help a brand learn to swim.
Continue reading...
-
Time Is of the Essence With Social Messaging Apps
It’s one thing to use social messaging apps and another thing to use those apps effectively.
Continue reading...
-
What to Look for in a Customer Service Chatbot
All chatbots aren’t created equal.
Continue reading...
-
Why Facebook Acquired Kustomer and How It Will Impact Customer Service Solutions
Here we dig deeper into Facebook's acquisition of Kustomer and what it means for omnichannel customer service solutions.
Continue reading...
-
Why Now Is the Time to Experiment With Your Customer Experience
How brands are crafting exceptional customer experiences and improving the customer journey through all of their channels.
Continue reading...
-
What Does Exceptional Customer Service Look Like in a Post-COVID World?
There is a lot riding on your customer experience and expectations are high. Are you ready to deliver an experience that keeps your customers coming back?
Continue reading...
-
Customers Are Impatient. Here's What to Do
Two years ago, I was perfectly content to wait a couple of days for a purchase. Amazon Prime Now ruined me.
Continue reading...
-
How Financial Services Weathered the Switch to the Online World
Face to face interactions were long the mainstay of financial services, but institutions are learning how to adapt to an increasingly online world.
Continue reading...
-
Humanizing Automation in CX: A Delicate But Essential Balance
All signs suggest that the relationship of automation to customer experience is transitioning from integral to inescapable.
Continue reading...
-
What it Takes to Deliver Data-Driven Customer Service
For AI and machine learning to truly support and improve customer service, we must feed them good quality data.
Continue reading...
-
The Unique Challenge of Building Customer Loyalty in an Online Only World
One elusive element of online interactions is how to build loyalty in a space that too often makes customers feel like just another number.
Continue reading...
-
Customer Service Requires a Bold New Approach
How do companies go about improving customer service, and subsequently customer experience? It begins with understanding the new customer profile.
Continue reading...
-
Want to Deliver Better Customer Service? Immerse Yourself in Context
Context creates a “big picture” that helps us interpret individual data points and take appropriate action in support of our customers.
Continue reading...
-
What Separates Customer Experience Leaders From the Laggards?
A new study found that although organizational CX maturity is improving, the gap between leaders and laggards is widening.
Continue reading...
