This month we’ve been tackling the ins and out of mobile customer experience. What better way to continue the discussion than via a Tweet Jam today. Have you been tasked with understanding how the mobile customer experience fits in with your overall business strategy? Are you on the marketing team that's building a mobile marketing plan?

Whatever your role, the questions our panelists will answer, and the insights you provide from your own experience will guide the conversation and give us all a close look at how mobile is affecting organizations today.

At 1pm EDT, 10am PDT, join the CMSWire community to discuss:

  1. How are you making the business case for mobile?
  2. How does a mobile first strategy change your overall approach to CXM?
  3. Mobile site vs. mobile app — how are you deciding today? How is responsive design impacting your thinking?
  4. What mobile metrics are changing your thinking about the channel?
  5. What's the biggest gap you see in the mobile experience market today?

A great lineup of panelists -- check them all out here. Remember, your ideas and opinions are important to, so contribute freely.

To participate, join our TweetChat room, follow the #CXMChat hashtag on your favorite Twitter tool, or hang out here with Cover-It-Live:

Just a quick reminder on the rules:

  • Introduce yourself with your first #CXMChat tweet. Include your name, job title and organization you work for.
  • Subsequent tweets must start with the question number you are responding to and the #CXMChat hashtag. For example, "@bigbird Q5 We have a great team that manages our digital asset strategy #CXMChat"
  • Please don't pitch products or services; stay knowledge focused
  • Keep the discussion professional, but informal
  • Remember that this is a public chat — be thoughtful

See you soon!