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OOTO for 2006

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December 25, 2006
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About the Author
Brice Dunwoodie

Brice is the founder of Simpler Media Group, Inc., the organization behind the CMSWire, Reworked and VKTR publications. Connect with Brice Dunwoodie:

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The Enterprise Playbook for Scalable, Secure Multilingual Voice Support
Serve 25+ languages, slash support costs and ditch the robotic voice
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AI for Marketing: a Practical Guide to Getting Started
The perfect tool for marketing leaders who want to start smart and scale confidently
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The Software Industry’s Guide to Collecting Customer Feedback
See how top brands gather and apply insights to improve products, loyalty and revenue
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The Tech Leader’s Guide to Automating and Integrating Customer Feedback
Cut your response times in half by connecting the tools you trust
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Make Martech Work: How to Find the Right Service Partner
Half your martech budget goes to partners. This eBook helps make sure it’s not wasted.
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Modernize Smarter: Your Martech Stack Is Holding You Back
53% of marketers say their tech isn't fit-for-purpose. This report shows how to fix it.
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How to Automate Outcomes with AI That Actually Delivers
Discover how leading CX teams are really using agentic AI, copilots and unified platforms to solve customer problems faster and cheaper
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Get Better at ROI Projections for GenAI in Customer Service
Build a smarter AI roadmap with proven, practical use cases ranked by impact and readiness
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The Ultimate CMS Buyer’s Guide | 8 Features That Matter for Digital Teams
How to pick a platform that actually keeps up with your content, your team and your customers
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Turn Customer Feedback into Your Finserve Advantage
Because even the best CX strategy falls flat without follow-through
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The CX Wake-Up Call Financial Institutions Can’t Afford to Miss
Because “going digital” isn’t the same as delivering a great experience
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Fixing CX Starts with First Contact
How improving First Contact Resolution can reshape the customer experience, elevate your brand and reduce costly second interactions
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