First, workers brought their own devices to work and demanded network access. Then mobile workers wanted remote access to business apps acrossall brands of tablets and phones. And all the while concerns about budgets,security and administration grew nearly as fast as the number of users.
It's not over. Juniper Research predicts that there will be 1 billion worker-ownedsmartphones and tablets connected to enterprises by 2018. Getting an upper handon this means finding ways to monitor adoption rates, improve the workerexperience, keep a tight lid on security and do it all within budget.
It's for this reason that IBM today introduced new cloud-based analyticsand customer experience tools that are designed to simplify the CIO's job increating and managing a secure mobile infrastructure.
The release is intended to ease concerns around security and compliance while nearly eliminating the need to integrate, maintain and support an enterprise mobile architecture.
Mobile Infrastructure Analytics give CIOs insight into adoption rates, frequency of use and other factors that could indicate a problem with the apps, the user or the devices.
"This is really designed to help the CIO and the CTO, as well as the CEO and finance, to really understand the overall performance of their mobile infrastructure and how the application usage is going relative to developing applications," Linda Lyding, director of IBM's MobileFirst global offerings, told CMSWire in an interview.She said this approach will help companies in "tying legacy apps into the new mobile world."
IBM also said it is adding a new Desktop-as-a-Service tool to its mobile virtualization service, which is delivered throughIBM's SoftLayer subsidiary. This subscription service offers on the go employees a virtual desktop environment, giving full access to files and documents stored on their desktop through their mobile device.
The Mobile App Experience
Another part of the release relies on IBM's Tealeaf CX product to managethe employee and customer experience on mobile devices. With this, companies will gainvisibility into how workers and customers alike use apps on their mobile devices and whether thereare any identifiable issues with features like zooming, scrolling, rotation orother factors that could limit their productivity.
"Without having a view into infrastructure analytics, the company islooking at slow adoption and utilization of business-critical mobile apps, andthat in turn is reflected in lower productivty and higher IT costs," saidLyding. "They've also got potential inefficiencies in the applicationdevelopment space."
IBM developed four use cases for the new products, all based on the notion ofusing analytics to improve the mobile infrastructure.
"We're looking at what I need to have in my mobile infrastructureenvironment, both from a technology perspective and the application managementthat enables us to show improved performance ... to become a successful mobileenterprise," said Lyding.
The applications themselves could be anything, she said, including salespresentation and back-office apps, and will work with apps from all majormanufacturers, including SAP, Oracle, Salesforce and others.
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