Feature
Atlassian is updating its enterprise collaboration software platform to streamline feedback in pages and files.
Next week, the Sydney, Australia-based provider plans to release Confluence 5.7, which company officials claim will enable users to consistently give feedback in context and in one place.
The rise in remote workers and increasingly distributed teams makes workplace collaboration more difficult than ever, Wendell Keuneman, Atlassian's group product manager, told CMSWire. "Adding to the sheer physical communication barriers is the amount of technologies, file types and communication channels that modern teams use on a daily basis. To overcome these challenges, teams need a collaboration platform that keeps everyone in sync, regardless of location or content type," he said.
Collaboration Features
New features in this release of Confluence include:
- Share and view files in one place by uploading (drag and drop files to add them to any Confluence page), previewing (add multiple files at once and get a sneak peek with powerful previews), reviewing (pin comments to PDFs, Word, Powerpoint, Excel) and versioning (keeps track of new file uploads)
- Add feedback inline. Pin a comment to any part of the file and multiple points of one image to suggest changes in design and color, or leave a comment on a particular section of a page of a PDF. Commenting inline on pages by highlighting a word, sentence or paragraph and clicking the chat bubble icon that pops up
- Discuss feedback and reach consensus. Teammates can build on other's comments
- Close your feedback loop and get it done. Original commenters receive a notification when comments are resolved
"Too often feedback is lost in translation because it almost always exists separately from the actual content that's being reviewed, such as a PowerPoint presentation, an image or a PDF," Keuneman said. "And it rarely has a clear and linear context to support it."
Learning Opportunities
Webinar
Jun
1
How organizations can design, build and run Generative AI into the Customer Experience
Discover how to drive enhanced CX through Generative AI
Webinar
Jun
6
The Future of Social Media: Emerging Trends and How to Stay Ahead of the Curve
The impact of emerging technologies like AI on social media
Webinar
Jun
7
The Building Blocks of Personalization
This webinar will explore how personalization can create powerful ecommerce shopping experience.
Webinar
Jun
13
The Future of Contact Centers with AI at the Helm
Learn how to balance human intuition and interaction with the potential uses of AI to create delightful and lasting CX
Webinar
Jun
20
3 Steps to Unlock Your Customer Data and Drive Revenue
Discover how Twilio Segment’s #1 Customer Data Platform helps implement data-driven strategies.
Webinar
On demand
AI for Marketers: Optimize Personalization Across the Funnel
Understand the benefits of utilizing AI across your entire marketing stack
Webinar
Jun
1
How organizations can design, build and run Generative AI into the Customer Experience
Discover how to drive enhanced CX through Generative AI
Webinar
Jun
6
The Future of Social Media: Emerging Trends and How to Stay Ahead of the Curve
The impact of emerging technologies like AI on social media
Why Confluence in a flooded enterprise collaboration space?
"No other product makes it as easy for teams to review and discuss content in context," Keuneman said. Built on top of the company's content editing experience, Confluence has "the richest and most contextual commenting experience" of any collaboration platform, he claimed, adding, "Confluence helps teams manage feedback better, in a way that is consistent, contextual and collaborative."
Atlassian was founded in 2002 and employs 1,000 people worldwide.
Title image by Luigi Mengato.
