Articles
As long as you’re soliciting customer feedback and then acting accordingly, your efforts will be rewarded.
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Capturing the voice of your customer isn’t just about metrics, it’s about the stories behind the metrics.
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Collecting feedback is just one part of the process. What’s more important is what you do with the data.
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We’ve asked industry leaders how they prevent angry customers, handle customer complaints, and turn angry customers into something positive for the business.
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Striving to Increase trust, reducing marketing noise, a renewed focus on UX: just a few ways businesses see CX changing in the near future.
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Businesses owners can collect all the customer feedback they want, but it's all for naught if the information collected goes unused.
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Gartner recently found those companies that collect more customer data outperform their competitors. But clearly collection alone won't do the trick.
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Despite the challenges, it’s in an organization’s best interests to measure and adjust the user experience throughout the entire development lifecycle.
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Technology has the power to transform customer interactions and add tremendous value. But at what cost?
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What do your customers think of you — and more importantly, what are you going to do about it?
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We need to set a foundation to ensure we can effectively leverage the overwhelming volume of data, draw truly meaningful insights and continuously adapt.
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How can you make data from voice of the customer programs and customer data platforms work together?
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Effective customer surveys share some common traits: they're clear, concise, focussed and more.
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An agile organization remains open to, responsive to and recognizes the value of customer feedback.
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