Articles
Tag: customer feedback
-
AskNicely Raises $32 Million, Launches Frontline Success Platform
AskNicely has raised $32 million and plans to empower frontline workers with its customer experience software.
Continue reading...
-
Microsoft Looks to Drive More Benefits From Dynamics 365 Voice
As companies look to derive more benefits from their Voice of the Customer programs, Microsoft plans numerous updates to Dynamics 365 Customer Voice.
Continue reading...
-
What Lies Ahead for Voice of the Customer Initiatives
Four ways company executives expect VoC to continue to evolve in the next couple of years.
Continue reading...
-
How to Understand Customer Churn When There Is No Return
Is a one-time visitor valuable?
Continue reading...
-
A Look at the Way Organizations Are Using Voice of the Customer
VoC programs are evolving from basic survey and customer feedback programs to more comprehensive programs that companies are using in a variety of ways.
Continue reading...
-
Evaluating the Successes and Failures of Your CX Efforts
CX leaders and practitioners share their thoughts on how they are evaluating the successes and failures of their CX efforts.
Continue reading...
-
4 Ways to Improve the Effectiveness of Your Voice of the Customer Initiatives
VoC is a way that brands are able to understand how their customers feel about the brand. Here are four tips to improve the effectiveness of your VoC program.
Continue reading...
-
What Every Host Company Should Bring to a Customer Advisory Board Meeting
Companies who host customer advisory boards (CABs) should always bring certain key items to their gatherings (whether in-person or virtual).
Continue reading...
-
Coveo and VHT Make Acquisitions, HubSpot Updates Its Suite & More CX News
Covering the news of the week in customer experience and digital marketing software news, leading with Coveo's acquisition of Quibit.
Continue reading...
-
Customer Experience, in the Palm of Your Customers' Hands
Three surefire ways to understand your mobile app experience and, ultimately, lower your uninstall rate.
Continue reading...
-
Qualtrics Announces Upcoming Release of Experience ID
Today Qualtrics announced the upcoming release of Experience ID, the company’s newest addition to its Experience Management (XM) operating system.
Continue reading...
-
How to Choose the Right Sample for Your Customer Experience Projects
Whenever you design a sample for a CX project, you lay an indispensable foundation for creating reliable and functional insights for your organization.
Continue reading...
-
Customer Experience Starts – and Stops – With Emotions
Making an emotional connection with customers can be difficult, but it’s worth it. Here's how to get started.
Continue reading...
-
Why You Need Real-Time Insights to Improve Customer Experience
With customer experience now a major point of competition, it's no surprise the ability to measure and improve CX has become a bigger priority.
Continue reading...
Displaying 1-14 of 55
- 1
- 2
- 3
- 4
- Next Page ›