Articles
Tag: customer feedback
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How to Choose the Right Sample for Your Customer Experience Projects
Whenever you design a sample for a CX project, you lay an indispensable foundation for creating reliable and functional insights for your organization.
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Customer Experience Starts – and Stops – With Emotions
Making an emotional connection with customers can be difficult, but it’s worth it. Here's how to get started.
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Why You Need Real-Time Insights to Improve Customer Experience
With customer experience now a major point of competition, it's no surprise the ability to measure and improve CX has become a bigger priority.
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UserLeap Raises $38 Million to Grow 'Microsurvey' Product
The San Francisco-based firm aims to speed up product development by giving developers near real-time user feedback on features and actions.
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It’s Time for VoC to Get a Little Brother: The Voice of the Product
By using the IoT to give products a "voice," businesses can expedite the customer experience optimization circle.
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Avoid Virtual Fatigue: How to Keep Online Customer Advisory Board Meetings Fresh
If your virtual meeting is little more than a series of canned PowerPoint presentations, attendees will get bored, drop off and will not attend future ones.
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CX Projects vs. CX Programs: Why CX Professionals Confuse the Two
Customer experience professionals often see CX programs as an end in and of themselves, rather than the sum of many well-designed projects.
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Why Most Companies Stink at Customer Feedback
The majority of companies are ineffective at working customer feedback into corporate decisions. Here's where they go wrong.
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Balance Customer Feedback and Innovation to Perfect Your Customer Experience
Businesses that balance customer feedback and analytics alongside their product roadmap understand who they are — and who they want to be — as a company.
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Not All Customer Feedback Models Are High-Tech
Customer feedback feeds improved customer service, product refinements and the broader customer experience. How are you collecting feedback?
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Fuel Your VoC Program With These 8 Tips
As long as you’re soliciting customer feedback and then acting accordingly, your efforts will be rewarded.
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Is Your VoC Program All Talk and No Action?
Capturing the voice of your customer isn’t just about metrics, it’s about the stories behind the metrics.
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Customer Feedback: A Goldmine in Your Midst
Collecting feedback is just one part of the process. What’s more important is what you do with the data.
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How Angry Customers Can Help Your Business
We’ve asked industry leaders how they prevent angry customers, handle customer complaints, and turn angry customers into something positive for the business.
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