Articles
Tag: artificial intelligence
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Where Is the ROI in Artificial Intelligence Deployments?
Businesses are turning to AI for a competitive edge. However, AI is expensive, requires considerable investment and ROI is not guaranteed.
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Why AutoML Is Emerging as a Key Digital Workplace Technology
As AI is gaining traction in the enterprise so too is AutoML, or automated machine learning. Here's is how it's adding value to the process.
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Using AI to Build More Personal Customer Connections
AI and machine learning are critical to get the most of your customer data and create personalized experiences that demonstrate empathy and authenticity.
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ZoomInfo Acquires Chorus.ai, Amperity CDP Raises $100M & More CX News
ZoomInfo acquires Chorus.ai, Amperity CDP raises $100M, CSG acquires Kitewheel & more customer experience and marketing news.
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Opening Up the Email Marketing Engine to Artificial Intelligence
The artificial intelligence use case for email marketing is gaining steam. How are marketers putting it to use?
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Artificial Intelligence Takes Off in the Enterprise
Recent research shows that artificial intelligence has gone mainstream. Organizations that have yet to invest risk getting left behind.
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Merkle Acquires LiveArea, Hero Digital Launches Commerce Solution, More News
This week in CX and marketing news Merkle acquires LiveArea, Hero Digital Launches Commerce Solution, Namogoo Acquires Remarkety and more.
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Why Artificial Intelligence Won't Replace the Human Workforce
While AI is gaining traction in the enterprise, it is unlikely it will ever replace good employees. Here's why.
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Ethical AI Is Easier Said Than Done, But We've Got to Start Somewhere
In spite of the number of frameworks available, there's no common, global, agreed-upon standard for benchmarking and implementing ethical and explainable AI.
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Genesys Launches New Customer Engagement Platform
Genesys has made available a new digital customer engagement platform that leverages the company’s CX expertise and AI to enhance conversational AI.
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4 Ways AI Should Be Playing a Role in Your DX Strategy
AI, machine learning, and natural language processing are beginning to play a much larger role in enterprise businesses.
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Gloat Nets $57 Million to Expand Talent Marketplace Platform
Platform that utilizes AI to connect employees with internal work will use the money for product development and market expansion.
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The Next Best Action: Where AI Can Help With Content Recommendations
Marketers are seeing great potential in using AI to recommend highly targeted content to users in real time.
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Microsoft's Interest in Nuance Is More Than Just Cloud
Microsoft has now overcome the final hurdle to its near-$20 billion acquisition of Nuance. Here's why Microsoft wants it.
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