Articles
Tag: artificial intelligence
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We Need Ethical Artificial Intelligence
The diverse use cases for AI raise ethical and moral questions about how technology is used in a fair and just manner.
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Why Artificial Intelligence May Not Offer the Business Value You Think
While many organizations are rushing to deploy artificial intelligence, there are no guarantees that doing so will help your business. Here's why.
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10 Ways to Measure Chatbot Program Success
Chatbots may be all the rage, but you need some solid metrics around your programs to ensure success.
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What 2020 Analytic Trends Will Remain Trendy in 2021?
For analytics practitioners the disruption from the COVID-19 pandemic means two things: stop following the measurement playbook, and adjust the playbook text.
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AWS Courts New Audiences as AI Headlines re:Invent 2020
AWS is not only assembling a market-leading AI portfolio, but in doubling-down on business problems, is also becoming much more purposeful with new products.
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Why Now Is the Time to Experiment With Your Customer Experience
How brands are crafting exceptional customer experiences and improving the customer journey through all of their channels.
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How the Internet of Things Enables Remote Workers
Remote workers are turning to Internet of Things technology to remain productive. Here's why and what companies need to do to ensure security.
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Natural Language Processing's Impact on Marketing
NLP is being touted as the hottest area of artificial intelligence and a new generation of transformer language models are unlocking new NLP use-cases.
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Choosing the Right AI for Your Business Goals
There's no 'one size fits all' approach to AI, but here's a look at four major types and how they can help deliver business impact.
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5 Things We’ve Learned from Digital Transformation in the Last 5 Years
Organizations across a wide array of industries have advanced their digital transformation strategies to meet a changing world. Here's how.
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CX Guide: The Tools You Need to Create an Exceptional Customer Experience
Creating a consistently exceptional, personalized, omnichannel experience can be challenging, but there are many tools that can help.
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The Role of the CIO in Driving Enterprise Analytics
What is your IT organization up to today? Is it focused on solving the right problems with data?
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4 Ways That AI Is Improving the Customer Experience
As a leading trend in technology, AI continues to gain popularity with marketers and CX professionals. Here are some ways it's adding value to them today.
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Enterprises Turn to RPA to Help Future-Proof Their Businesses
While many enterprises still only see RPA as a way to improve productivity, others see it as a safety measure to help weather the shock of future disruptions.
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