Articles
Tag: artificial intelligence
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IBM Taps AI for New Workflow Automation and Data Migration Tools
IBM revealed an array of AI-driven products at Think 2021, its annual hybrid cloud and AI event.
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Expert.ai Adds New Features to Its Natural Language API
The natural language (NL) API developed by Expert.ai shared new features for its analysis capabilities.
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Amazon Announces First Robotic Fulfillment Center
Shreveport, La. is the latest site for the construction of a new Amazon robotics fulfillment center, according to a recent announcement.
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CX Newsbyte: Acquisitions Abound, Google Cloud & LivePerson Partner up and More News
Demandbase acquires InsideView and DemandMatrix, TGP and Francisco Partners set to acquire Boomi, Google Cloud Partners with LivePerson and more.
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How Google Is Helping Siemens IIoT Ambitions
Siemens has just inked a new partnership with Google Cloud to drive its industrial IoT ambitions. Here's why.
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Is 2021 the Year AI Dominates the Call Center?
AI and machine learning are coming of age, and 2021 is set to become the year that they elevate the customer call center game.
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What UiPath's IPO Tells Us About the Growth of Automation
RPA is officially big business. UiPath's market debut showed that interest in automation is growing as organizations look for ways to become more productive.
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3 Customer Trends AI Can Spot Before Marketing
Machines and humans can make for a powerful marketing combination. Make sure you’re partnering with your data to experience the fullest benefit.
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Microsoft Acquires Nuance, Elevating Its Cloud Strategy for Healthcare
In a strategic move Microsoft will acquire Nuance, a cloud and AI healthcare software provider in a transaction that will close by the end of this calendar year
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Customizing the Infinitely Configurable AI: It Takes Data and Time
To operate their business more efficiently and compete effectively, companies are often forced to consider cutting-edge tools, such as artificial intelligence.
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Closing the AI Gap: A Critical Opportunity for Enterprise Software Companies
Why are so many vendors failing to incorporate AI capabilities into their software?
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Improve the Human Element of Your CX for More Emotional Connections
A positive emotional connection that customers experience with brands stays with them and increases loyalty and engagement.
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How To Liberate Marketing From Mundane Tasks With AI
In 2021 brands need to be more adaptive and assemble experiences more quickly to meet digital savvy customer’s evolving needs and expectations.
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We Need Ethical Artificial Intelligence
The diverse use cases for AI raise ethical and moral questions about how technology is used in a fair and just manner.
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