Articles
Tag: artificial intelligence
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GPT-3 Is Impressive, But it Isn't Artificial General Intelligence
GPT-3 represents a massive achievement from OpenAI, but any thoughts that it is the path forward to AGI should be put to rest.
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Looking at What AI Can Bring to Your Organization's Cybersecurity Strategy
The rate of digital transformation is accelerating, opening enterprises up to new attack vectors. AI is lending a hand. Here's how.
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The Forces Shaping the Digital Workplace
Innovative technologies, changing organizational structures and new ways to improve employee experience are accelerating the pace of change.
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What Separates Customer Experience Leaders From the Laggards?
A new study found that although organizational CX maturity is improving, the gap between leaders and laggards is widening.
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How Algorithmic Trust Models Can Help Ensure Data Privacy
Organizations are replacing human-based trust models with algorithmic ones to ensure data privacy and security. Here's why.
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Where Automation Is Being Used In the Digital Workplace
Increasing numbers of workers are turning to automation to meet performance targets. Here are four areas where it's showing promise.
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6 Personalization Tips for a Better Customer Experience
Customers expect personalized experiences when they deal with a business and are more likely to make a purchase when businesses provide them.
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2020 and AI: Kickstarting a Push to the Intelligent Enterprise
Lost amid the weaknesses that the pandemic has laid bare is a much bigger and longer-term story: the strengths that it has also revealed.
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Why AI Is Gaining Enterprise Traction Despite Its Lack Of Maturity
There's a lot of work to be done developing AI, but it's gaining enterprise traction. In fact, recent data predicts 75% penetration in the workplace by 2024.
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AI at Work Still a Work in Progress
Artificial intelligence is becoming a major driver of business value but its use in the digital workplace is still evolving.
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The Role of Augmented Data Management in the Workplace
With data now at the heart of the digital workplace, augmented data management (ADM) is key to understanding digital workplace data. Here’s why.
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Personalization at Scale: Is AI the Most Realistic Way Forward?
We asked marketing experts why they need large scale personalization and how they’re scaling the personalization strategies at their companies.
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As AI Use Grows, So Do Ethical Questions
What will the future bring for AI? Barring any major shifts, businesses are likely to see more of the same, only bigger, faster and cheaper.
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The Pandemic Is Changing How Consumers Feel About AI in CX
Companies have turned to CX technology at accelerated rates during the pandemic to shorten wait times and meet customer demand.
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