GetVocal Raises $26M Series A to Scale Governed AI Agents

The Gist

• Funding round closed. GetVocal secured $26 million to support expansion.

• Hybrid AI focus. Platform enables transparent, governed collaboration between humans and AI.

• Enterprise CX impact. European enterprises benefit from improved efficiency, compliance and trust in AI-driven customer support.

GetVocal announced a $26 million Series A on Nov. 18, led by Creandum with Elaia and Speedinvest, bringing total funding to $30 million. The Paris-based startup said the capital would advance product development, hiring and market expansion across Europe.

The company targets enterprises seeking governed conversational AI for customer experience operations. According to company officials, the platform coordinates human-AI collaboration, supports EU AI Act compliance and aims to improve efficiency without sacrificing oversight.

Table of Contents

• Impacted Audiences for GetVocal's Series A
• Market Context: Hybrid AI In Customer Support
• A Snapshot of GetVocal’s Operational Impact
• GetVocal Background

Impacted Audiences for GetVocal's Series A

• CX, contact center and support leaders

• CIOs, CTOs, CDOs in regulated sectors

• Operations leaders in telecom, finance, insurance, SaaS

Market Context: Hybrid AI In Customer Support

The enterprise customer support market is pivoting from basic automation to sophisticated AI-human collaboration in 2025.

The New Division of Labor

AI now handles repetitive and data-driven tasks in contact center operations, while humans tackle complex cases requiring empathy and creative problem-solving. This division of labor boosts efficiency and proves critical for elevating customer experience, as highlighted in analysis of the latest models for hybrid teams.

Enterprises leverage AI to automate routine interactions, collect contextual information and provide real-time agent support through suggested responses or surfacing relevant knowledge. Clear escalation paths to human agents remain essential, particularly in regulated sectors where seamless handoffs minimize compliance risks.

Regulatory & Governance Pressures

Organizations face mounting responsibilities around data governance and sovereignty, particularly as the EU AI Act raises standards for transparency and auditability. Success increasingly depends on ongoing training, robust audit mechanisms and continuous process improvement, according to industry experts.

Measurable Business Impact

The hybrid model delivers higher customer satisfaction scores, faster response times and lower operational costs. Industry reports project 192% growth in the global conversational AI market by 2031, with generative AI expected to resolve 40% of customer service issues by 2027.

Yet only 11% of companies rate themselves highly on delivering truly human-like AI conversations, according to recent discussions. Research underscores a crucial transition from human-assisted AI to AI-powered human workflows, with AI evolving into the primary driver of routine workflows while humans focus on governance, nuanced customer care and compliance tasks.

A Snapshot of GetVocal’s Operational Impact

Feature & Performance Breakdown

Below is a summary of capabilities and reported outcomes, as stated by the company.

Capability	Description
Conversational AI CX platform	Orchestrates human-AI collaboration with monitoring and alerts
Governed AI agents	LLMs constrained by business logic with human-in-the-loop
Hybrid workforce management	Tools to manage human and AI agent fleets
Real-time oversight	Monitors conversations and flags for human intervention
EU AI Act alignment	Transparency, auditability and data sovereignty controls
Self-hosted deployment	Option for on-premise or private cloud setups
Voice interactions	Real-time phone conversations for support and sales
Lead qualification	Automates screening and routing of prospects
Retention campaigns	Runs targeted outreach to reduce churn
Analytics and compliance	Reporting to support audits and governance
Reported outcomes	31% fewer escalations; 45% more self-service; 70% deflection
Customer pilot scale-up	Glovo grew from 1 to 80 AI agents in less than 12 weeks

GetVocal Background

GetVocal targets mid-market and enterprise B2B organizations seeking to improve phone-based customer interactions, with a focus on sectors such as software-as-a-service, finance, insurance and telecommunications. The company was founded in 2023.

Platform Capabilities

The platform blends rule-based conversational flows with adaptive AI, enabling both predictable and flexible phone interactions. Key features include real-time voice conversations, lead qualification, customer retention campaigns and analytics for compliance and transparency. Human oversight supports iterative improvement and governance.

Market Position & Customers

Positioned between traditional interactive voice response systems and generative AI, the offering appeals to companies that require scalable, auditable and compliant spoken workflows. Typical customers are mid-market to large enterprises operating high-volume contact centers, inside sales or customer success teams in regulated or complex industries.

Have a tip to share with our editorial team? Drop us a line: